SHUTTLE DRIVER

Ace Parking; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible Spending Accounts

401(k)

Vacation/Sick time

Holiday pay

Discount programs

Job summary

A leading parking management company in Phoenix seeks an airport shuttle driver responsible for safely transporting passengers to and from the airport. The role requires excellent customer service skills, a clean driving record, and the ability to handle various situations calmly. Drivers will provide assistance with luggage and ensure safety while following all traffic regulations. The position offers benefits including medical insurance and 401(k) plans for full-time employees.

Qualifications

• 3+ years’ experience in driving.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Strong sense of accountability and reliability.

Responsibilities

• Transport passengers to and from the airport in a safe manner.
• Assist passengers with luggage and ensure safety at all times.
• Communicate effectively with passengers and team members.

Skills

Excellent customer service

Clean driving record

Communication skills

Ability to handle stressful situations

Education

High school diploma or equivalent

Job description

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Job Details

Description

About Us:
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision‑making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About The Position

As an airport shuttle driver, you will be responsible for transporting passengers to and from the airport in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers as they begin or end their travels. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Drivers to embody these values in their daily responsibilities.

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick‑up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.

Exceptional Ace Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Assist passengers with boarding, unloading, and luggage handling, if applicable.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost‑saving and revenue‑generating ideas to improve the shuttle service’s profitability.
• Follow DOT policies and procedures.

About YOU

You must possess excellent customer service skills and be comfortable working in a fast‑paced environment.

Your Qualifications

• High school diploma or equivalent.
• 3+ years’ experience in driving.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer‑oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Valid driver’s license.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

What We Can Offer You for All Your Hard Work:

• Medical, dental, vision, life insurance coverage for full‑time, eligible employees.
• Flexible Spending Accounts for full‑time, eligible employees.
• 401(k).
• Vacation/Sick for full‑time and part‑time employees.
• Holiday for full‑time and part‑time employees.
• Discount programs.

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email [e-mail] describing the accommodation.