Assistant Account Manager - Parking Operations

Propark Mobility; Cleveland (OH); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Free Parking

Flexible scheduling

Paid holidays

Wellness program

EAP & counseling

Résumé du poste

Propark Mobility in Cleveland, OH is seeking an Assistant Account Manager for a full-time, on-site 2nd shift. Salary range: $45,000–$55,000, commensurate with experience.

You will supervise frontline staff, handle daily operations, and coordinate with customers and management to keep services running smoothly. Ideal candidates will have parking, hospitality, or customer-service backgrounds, plus scheduling/payroll experience and a business-focused degree.

Qualifications

• Experience in Parking, Customer Service, or Hospitality preferred.
• Ability to supervise front-line staff.
• Scheduling and payroll experience is a plus.
• Bachelor’s degree in business helpful but not required.

Responsabilités

• Supervise and manage frontline associates daily.
• Handle customer complaints and operational issues.
• Liaise between customers, staff, and management.
• Assist in training cashiers, valets, and shuttle drivers.
• Provide continuous customer service training.
• Assist shuttle fleet upkeep and maintenance.
• Process cash receipts and deposits for reports.
• Review work schedules to ensure coverage and control costs.
• Reconcile time cards and payroll submission.
• Ensure compliance with policies and procedures.

Connaissances

Management experience

Organized

Honest

Thoughtful

Results-driven

Reliable

Trustworthy

Loyal

Dependable

Self-sufficient

Resourceful

Decisive

Growth mindset

Weekend availability

Holiday availability

Communication skills

Written & verbal communication

People skills

Results-driven

Formation

Bachelor’s degree in Business

Description du poste

Park your career here, with Propark Mobility!

Assistant Account Manager

Salary Range: $45,000.00 -$55,000.00 Commensurate with Experience

Work Modality: On Site

Schedule: Full-time, 2nd Shift

Location: Cleveland, OH

Applications will be accepted until job is closed.

Ideal Experience

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills And Abilities We Are Searching For

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information: https://www.propark.com/careers/

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to o ur simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

As Assistant Account Manager , You Will

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

• Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation