Shuttle Driver - Valet

188 Tejon Gaming Authority; California (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

188 Tejon Gaming Authority's Hard Rock Casino Tejon is seeking Shuttle Drivers to transport passengers safely and courteously on scheduled routes. Under general supervision, you'll assist guests, load/unload luggage, and maintain the shuttle in a clean condition while following policy and procedures.

Requirements include a high school diploma or equivalent, English communication, ability to work flexible hours, and a valid state driver's license.

Qualifications

• High School diploma or equivalent required.
• Ability to communicate in English, both orally and in writing, with guests and employees.
• Flexibility to work days, nights, weekends and holidays.

Responsibilities

• Creates a welcoming guest experience and builds guest relations to promote casino services.
• Provides extraordinary guest service and maintains professional interactions with customers and coworkers.
• Assist passengers with boarding/exiting the shuttle and loading/unloading luggage as needed.
• Keep shuttle clean and report safety concerns or damage before each shift.
• Follow scheduled routes and coordinate with team leads; learn pickup/drop-off points.
• Monitor traffic and weather, and communicate issues to supervisor.
• Communicate clearly by phone, radio, or in person.

Skills

English fluency

Guest service

Communication

Education

High School diploma or equivalent

Tools

Driver's license

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Under general supervision, Shuttle Drivers perform various tasks related to the transport of passengers in a multi-passenger shuttle bus in a safe, courteous and efficient manner.

Essential Duties & Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service. Provides extraordinary guest service, positively effects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Assist customers with special needs upon request, but in compliance with Hard Rock’s policies and procedures. Assists passengers with boarding and exiting vehicle - assist with loading & unloading luggage and other items as needed. Maintain shuttle in clean, neat manner. Inspection of shuttle before every shift - report any safety concerns, or damage, immediately. Follows specific scheduled routes and coordinates routes with other drivers or team lead - must be able to learn and remember pick up and drop off destination points. Monitors traffic and weather conditions and notifies supervisor of any potential problems. Communicates well with fellow employees to meet client needs. Must be able to communicate by phone, two-way radio, and in person in clear fluent English in a courteous, friendly and professional manner with customers, guests, co-workers and other persons. Other duties as assigned.

Qualifications

High School diploma or equivalent required. The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience. Requires the ability to work a flexible schedule, including days, nights, weekends and holidays. Ability to communicate in English, both orally and in writing with guests and employees. Ability to work under pressure and deal with stressful situations during busy periods.

Additional Requirements

Must possess a valid state driver’s license and a Department of Motor Vehicles report with no careless motor vehicle accidents and no moving violations within the last three years.

Physical Demands

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!