SHUTTLE DRIVER - COMMERCIAL

Ace Parking Inc.; Los Angeles (CA); On-site; Full time

Job summary

An established industry player in parking management seeks a dedicated Shuttle Driver to join their team. In this vital role, you will ensure the safe and timely transport of passengers while embodying core values of accountability, communication, and exceptional service. With a focus on teamwork and customer satisfaction, you will play a crucial part in enhancing the travel experience for passengers. This position offers the chance to work in a dynamic environment, where your contributions will be valued and recognized. If you have a passion for service and a commitment to safety, this opportunity could be your next career move.

Benefits

Flexible Spending Accounts

401k

Vacation/Sick Leave

Holidays

Qualifications

• 2+ years' experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.

Responsibilities

• Transport passengers safely and timely to designated locations.
• Provide excellent customer service and assist passengers as needed.

Skills

Customer Service Skills

Communication Skills

Accountability

Stress Management

Education

High School Diploma or Equivalent

Tools

Commercial Driver's License (CDL)

Job description

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As a shuttle driver, you will be responsible for transporting passengers to and from the designated location in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers as they begin or end their travels. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Drivers to embody these values in their daily responsibilities.

Responsibilities:

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.

Exceptional Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service's profitability.
• Follow DOT policies and procedures.

About YOU:

You must possess excellent customer service skills and be comfortable working in a fast-paced environment.

Your Qualifications:

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.

What We Can Offer You for All Your Hard Work:

• $18.00-$19.00 Per hour
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.