Shuttle Driver & Bellman — Guest Concierge

Workstream; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Atma Hotel Group in Charlotte, NC seeks a Shuttle Driver - Bellman to transport guests safely and courteously, greet travelers, assist with luggage and ensure a positive first impression.

You will maintain vehicle cleanliness, report maintenance, know local attractions, and communicate needs to the Front Office. A valid driver’s license and clean driving record are required; weekend and late-evening shifts may be needed.

Qualifications

• High School diploma or equivalent.
• Must have a valid Driver's License.
• Must have a clean driving record.
• Ability to communicate effectively with guests.
• Ability to push, pull, bend, reach, lift up to 60 pounds.
• Able to handle guest complaints professionally.
• Able to multitask and work in a fast paced environment.
• Willing to work flexible hours including weekends and late nights.
• Maintain a professional appearance at all times.

Responsibilities

• Greet all guests in a pleasant, professional manner.
• Always offer to assist guests with luggage to and from vehicle.
• Load and unload all passenger luggage into and out of vehicle.
• Anticipate guests needs, respond promptly and acknowledge all guests at all times.
• Be knowledgeable of hotel services and local attractions to answer inquiries.
• Inspect vehicle for damage and report any damages to management immediately.
• Inspect vehicle for operating condition and rectify deficiencies such as oil/fuel/water levels, tire pressure, etc.
• Communicate vehicle maintenance needs to Front Office Manager.
• Inspect vehicle for cleanliness, inside and out; ensure it is cleaned before end of shift.
• Ensure the safety of all passengers and belongings.
• Communicate delays or problems via hotel radio/cell phone.
• Always go above and beyond to meet guest traveling needs.

Skills

Valid driver's license

Clean driving record

Guest service

Communication

Multitasking

Professional appearance

Luggage handling

Flexibility (weekends)

Education

High School diploma or equivalent

Job description

Atma Hotel Group in Charlotte, NC seeks a Shuttle Driver - Bellman to transport guests safely and courteously, greet travelers, assist with luggage and ensure a positive first impression.

You will maintain vehicle cleanliness, report maintenance, know local attractions, and communicate needs to the Front Office. A valid driver’s license and clean driving record are required; weekend and late-evening shifts may be needed.