Shuttle Driver

WallyPark; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking friendly and reliable shuttle drivers to provide exceptional service to airport passengers. In this role, you will safely transport customers to and from airport parking facilities while ensuring a pleasant experience through excellent customer service. Responsibilities include conducting pre-trip inspections, assisting with luggage, and maintaining a clean shuttle bus. This position offers a comprehensive benefits package, including paid holidays and a sign-on bonus, making it an attractive opportunity for those looking to grow in a supportive environment. Join a team dedicated to exceeding customer expectations and enjoy the rewards of your hard work.

Benefits

Comprehensive Benefits Package

Paid Holidays, Vacation & Sick Time

Medical, Dental, Vision Insurance

401(k) Savings Plan

Professional Development

Growth Opportunities

$1000 Sign On Bonus

$500 Employee Referral Program

Qualifications

• Must have a valid license and clean driving record.
• Ability to read, analyze, and interpret transportation regulations.

Responsibilities

• Transport airport passengers safely to and from parking facilities.
• Provide excellent customer service and assist with luggage.
• Conduct pre-trip inspections and complete necessary reports.

Skills

Customer Service

Communication Skills

Driving Skills

Physical Endurance

Education

High School Diploma

5 years of shuttle driving experience

Tools

Motor vehicle

Two-way radios

Smartphone

Job description

Overview

WallyPark’s success is built upon our motto of exceeding customer expectations, every time. Providing our customers with a superior customer service experience and warm hospitality is the primary job function of every WallyPark employee. Each employee plays a specific role in ensuring our success. We have 10 locations in 8 U.S. cities, including Atlanta (ATL), Denver (DEN), Jacksonville (JAX), Los Angeles (LAX), Orlando (MCO), Philadelphia (PHL), San Diego (SAN), and Seattle (SEA).

We are looking for a friendly and reliable person. Your primary duties will be to transport airport passengers to and from airport parking facilities safely. We expect our drivers to be amiable, helpful, and professional at all times, assisting customers with their luggage and answering any questions they may have. You must have a valid license to operate a shuttle, a clean driving record, and the willingness to work nights and weekends. Prior shuttle bus driving experience is a plus.

Full Time Employee Benefits:

• A Comprehensive Benefits Package with Company Training
• Paid Holidays, Vacation, & Sick Time
• Medical, Dental, Vision and 401(k) savings plan
• Professional Development
• Growth Opportunities
• $1000 Sign On Bonus
• $500 Employee Referral Program

Part Time Employee Benefits:

• Paid Holidays
• Professional Development
• Growth Opportunities
• $1000 Sign On Bonus
• $500 Employee Referral Program

New Hire will be eligible for $1000 Sign On bonus after successful completion of 90 days of active employment.

Qualifications

Minimum Requirements

HS Diploma or five years of shuttle driving experience and must be at least 21 years of age.

• Reading: Average Level: Ability to read, analyze, and interpret federal, state, and local transportation regulations as well as reports and procedures.
• Communication: Must be able to read and speak the English language sufficiently (DOT Requirement).
• Math: Average Level: Ability to add, subtract, divide, and multiply.
• Writing: Average Level: Ability to write statements/reports.
• Technical Skill: Knowledge of all working functions of a shuttle bus, ADA lifts, wheelchair securement, GPS, video/audio camera, proper stowage, and securement of luggage.
• Customer Service Experience: Proper greeting of customers, proper etiquette with ADA passengers, proper handling of upset customers, promoting the company APP, benefits, and programs.
• Physical: Must be willing to pass a physical as part of the selection process as required by airport, federal DOT, and/or state regulations.
• Licenses & Endorsements: Must possess the appropriate license, endorsements, and/or medical certification to operate a shuttle bus. Have a good driving record. Must have excellent verbal communication skills. Must be able to work in a team environment.

Physical Demands

Drivers work in a physically demanding environment. Lifting luggage, prolonged sitting, and frequent standing are a normal part of the job. All drivers must be able to lift up to 50 pounds. Continuously requires vision, hearing, and talking. Frequently requires standing, sitting, handling, and foot controls. Occasionally requires fine dexterity, lifting, carrying, reaching, pushing/pulling, bending, and twisting. Rarely requires kneeling and climbing.

Machines, Tools, Equipment and Work Aids: Motor vehicle operation, two-way radios, smart phone.

Environmental Factors: Exposure to noise and vibration and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity.

Non-Physical Demands

Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.

Notice

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. The job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Employer retains the right to change or assign other duties to this position as business indicates.

Responsibilities

• Report to work on time and in uniform.
• Conduct shuttle pre-trip inspection, properly complete the pre-trip inspection form, report deficiencies, log passenger counts, and accurately complete all reports/forms.
• Greet each customer with a smile, provide pleasant customer service, offer assistance with luggage, and be available to customers for customer service-related questions and issues.
• Demonstrate knowledge of the facility and airport terminals.
• Cooperate with all team members to provide the best possible service.
• Must be able to answer inquiries about all rates, services, and promotions.
• Utilize etiquette and professionalism during interactions with customers and in the workplace.
• Assist in the loading and unloading of customer luggage.
• Knowledge of airport roads and terminal locations to allow for expeditious drop-off and pick-up.
• Implementation and recognition of defensive/safe driving techniques.
• Assisting ADA passengers.
• Communicate effectively with other drivers and dispatchers/supervisors to ensure effective fleet operations.
• Compliance with federal, state, and local agency regulations regarding the transport of passengers to/from the airport.
• Maintain a clean and orderly shuttle bus.
• Report any operational issues with customers, airport conditions, or road & traffic problems.
• Ability and willingness to perform the following job functions: valet, bus washing, and facility cleanliness.
• Provide customer satisfaction.
• Comply with company rules, policies, and standard operating procedures/company handbook.
• Maintain communication with the supervisor on duty.
• Report all incidents/accidents to the supervisor on duty.

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information; all of which are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will occur if an individual chooses to exercise their EEO rights.