Shuttle Driver

Desert Diamond Casinos & Entertainment; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Desert Diamond Casinos & Entertainment in Tucson seeks a Shuttle Driver to transport guests between properties under the Transportation Supervisor. This role emphasizes safety, reliability, and courteous service for all riders.

Responsibilities include answering calls, scheduling arrivals/departures, maintaining logs, promoting the Players Club, and ensuring a clean, professional shuttle appearance. Evening and weekend shifts may be required.

Qualifications

• High school diploma or GED plus 1 year shuttle driver experience.
• Valid CDL with clean driving record and be insurable; P-Endorsement required.
• No felony, theft or stealing convictions.
• Pass pre-employment drug/alcohol screen and background check; gaming license required.
• Ability to communicate clearly in basic English; strong guest service skills.

Responsibilities

• Answers phone, makes reservations and maintains reservation calendar.
• Schedules arrivals and departures according to time and route schedule.
• Returns calls for group schedules, arranges for arrival and departures.
• Provides courteous guest service and deals effectively with customer problems/complaints.
• Issues complimentary books for shuttle riders.
• Conducts daily safety vehicle inspections and reports unsafe findings.
• Protects vehicle safety equipment and maintains a clean shuttle environment.
• Provides information regarding the Casino Players Club Program.
• Prepare and maintain shuttle logs and maintenance records.
• Communicate promotional activities and casino information.
• Ensures shuttle is maintained with a clean, professional appearance.
• Contributes to a team effort and performs other duties as required.

Skills

Guest service

Communication

English proficiency

Safety awareness

Route knowledge

Education

High school diploma or GED

CDL license with clean record

P-Endorsement

Tools

Word

Excel

Access

PowerPoint

Job description

Position Summary:
Under director supervision of the Transportation Supervisor, responsible for driving guests to and from Tohono O’odham Gaming Enterprise properties.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Answers phone, makes reservations and maintains reservation calendar.
• Schedules arrivals and departures according to time and route schedule.
• Returns calls for group schedules, arranges for arrival and departures.
• Provides courteous guest service and deals effectively with customer problems/complaints.
• Issues complimentary books for shuttle riders.
• Conducts daily safety vehicle inspections and reports any unsafe findings to the supervisor.
• Protect all vehicle safety equipment, and for providing an environment of cleanliness.
• Provide information regarding the Casino Players Club Program.
• Prepare and maintain shuttle logs and maintenance records.
• Communicate promotional activities at casino and information regarding table games, slots, the restaurant, entertainment.
• Ensures shuttle is maintained to reflect a clean, professional appearance to all shuttle riders.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Job Requirements:

Minimum Qualifications:

Education and Experience
High school diploma or GED plus 1 year shuttle driver experience. Must have a valid CDL driver’s license with a clean driving record and be insurable (for driving); must have a P-Endorsement. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications

• Knowledge and excellent guest service.
• Knowledge of shuttle driving.
• Knowledge of the metro area.
• Ability to drive the shuttle vehicle.
• Ability to deal with the public effectively.
• Ability to communicate casino information.
• Ability to work all hours including weekends and holidays.
• Ability to write and complete inspection reports.
• Ability to communicate, read, and write clearly in basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to make solid decisions and exercise independent judgment.
• Ability to complete moderately complex administrative paperwork.
• Ability to resolve customer complaints and concerns.
• Skill in guest service techniques.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Records maintenance skills.

Physical Demands
While performing the duties of this job, the team member regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds

Work Environment
Work is performed both indoors and outdoors. Exposure to natural weather conditions and various dusts and mists may occur while performing outdoor duties. Exposure to chemicals may occur. Standing and walking may be on uneven surfaces or unstable ground. Situations where safety-toe shoes, safety goggles, gloves, protective face shields, or hardhats are needed may occur. Some work is performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.