Odawa Casino Resort – Shuttle/Chauffeur Driver
Report To: Facilities Manager
Department: Property Operations
Pay: $15.00 per hour plus tips
Job Code: SHTLDR | Pay Grade: PROP1 | Last Update: 07/19/2024
Job Summary
Transport top executives, personnel, and visitors in a luxury vehicle to destinations outlined in promotions. Drive shuttle bus, mini‑bus, van, car, or lightweight truck to transport clients, trainees, company personnel, or company products. The Shuttle/Chauffeur Driver has substantial contact with guests while transporting for promotional events and prizes.
Primary Duties & Responsibilities
- Greet all guests and Team Members in a friendly, open manner.
- Conduct oneself in a positive and professional manner, acting as a role model for all Team Members.
- Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
- Drive vehicle from Odawa Casino Resort to assigned Hotels, Motels, Administration buildings, fueling center, or other function areas and back to Casino.
- Assist passengers to enter and leave vehicle; look after passengers’ baggage if necessary; may assist passengers carry their baggage.
- Drive passengers to and from pre‑selected destination(s) back to casino or hotel as outlined in promotion.
- Know all emergency procedures; always ensure passenger safety.
- Be aware of continual updates on changes in traffic laws and CDL requirements if transporting 16 passengers or more including the driver.
- Operate vehicles safely in compliance with all motor vehicle laws and speed limits ensuring the safety of all passengers and utilization of Odawa Casino Resort standards of service.
- Operate radios or similar devices to communicate with Casino and other company personnel.
- Operate cell phone only when the vehicle is in park.
- Be responsible for vehicle presentation, keeping car cleaned, polished, and in appropriate operating condition.
- Clean and service vehicle with fuel, lubricants, and accessories.
- Perform routine safety check of vehicle at the beginning of each shift and ensure the vehicle is clean at all times, inside and out.
- Make minor repairs when needed.
- Keep records of vehicle condition, trips, fuel and passenger receipts.
- Adhere to regulatory, safety, departmental and company policies.
- Be required to perform duties in other positions in transportation to cover call‑ins and no‑shows.
- Attend all meetings as required.
- Complete all required training satisfactorily.
- Always maintain the highest level of confidentiality.
- Work at other properties as needed.
- Perform all other duties as assigned within the scope of the position.
Upholds Odawa Casino Mission statement in all aspects of position
Mission: We create excitement and memories.
Values
- We create a culture that provides: A fun, rewarding, safe, and consistent environment for our Team Members.
- A warm reception, welcoming environment, and friendly atmosphere.
- An optimal entertainment experience through exceptional service.
- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
- A contribution and connection to the community.
System Access: None
Preference
Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications
- Must be 21 years or older.
- Must have a valid Michigan Chauffeurs License or Commercial Driver’s License (CDL) with Passenger Endorsement (P).
- Must have an acceptable driving record and be insurable through our insurance carrier.
- Must have knowledge of Michigan Department of Transportation (MDOT) regulations.
- Must have a current or be able to obtain a DOT medical card and keep it up to date.
- Must read, write and speak English fluently.
- Must have basic math skills.
- Must have good knowledge of the local area and roads.
- Must be able to make minor repairs including but not limited to replacing windshield wipers, bulbs, top off oil and windshield wiper fluid, etc.
- Must have excellent verbal communication.
- Must be able to work well and tactfully with both internal and external guests and have excellent interpersonal skills.
- Requires extended periods of sitting and other physical requirements associated with driving a shuttle bus.
- Must be able to work independently on a team with minimal supervision.
- Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed.
- You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
- Exposure to loud and continual noise levels and a smoke‑filled environment.
- Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
Employment Discrimination Statement
We are an equal opportunity employer. All employment is decided based on qualifications, merit, and business needs. Your personal characteristic records are considered only to the extent that they relate to job performance. The failure of any individual to prove that they meet the minimum requirements will result in qualification denial or removal from consideration. The absence of unequal benefit is not an impediment to eligibility.