Shuttle Driver

Zachry Hospitality; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Company-paid disability insurance

Employee assistance program

Tuition Reimbursement

And many more

Job summary

Zachry Hotels in San Antonio, TX is seeking a Shuttle Driver to safely transport guests, assist with luggage, and uphold a high standard of guest service in a full-service hotel environment.

The role involves pre/post-trip inspections, coordination with Front Desk and Concierge teams, and maintaining vehicle cleanliness and logs. Previous guest service or hospitality experience is preferred, with flexible availability including mornings, evenings, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• Previous driving or guest service experience preferred.
• Hospitality or customer-facing experience preferred.
• Familiarity with local area routes, attractions, and traffic patterns preferred.

Responsibilities

• Transport guests safely to designated destinations and provide courteous assistance with luggage and mobility needs.
• Perform pre-trip and post-trip inspections and follow safety regulations.
• Coordinate shuttle pick-ups and drop-offs with Front Desk and Concierge teams.
• Maintain shuttle cleanliness and fuel levels, and assist with maintenance scheduling.
• Address guest concerns promptly and professionally, and assist with lost items per hotel procedures.
• Maintain reliable attendance and support Bell Services during downtime.

Education

High School Diploma or equivalent

Tools

Job description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Shuttle Driver safely transports guests to and from designated locations while providing friendly, attentive, and professional service. This role is responsible for maintaining vehicle cleanliness, ensuring guest comfort, and supporting the overall guest experience within a full-service hotel environment.

What You’ll Do

Transportation & Guest Service

• Safely operate the hotel shuttle or other assigned vehicles to transport guests to approved destinations.
• Provide courteous assistance with luggage, mobility needs, or special requests.
• Offer information regarding hotel services, local attractions, and transportation options.
• Maintain a warm, welcoming demeanor and ensure a positive guest experience during transport.

Safety & Vehicle Operation

• Perform pre-trip and post-trip vehicle inspections, ensuring proper function and safety compliance.
• Follow all traffic laws, hotel policies, and transportation regulations.
• Report any mechanical problems, vehicle damage, or safety concerns immediately.
• Ensure that all passengers are safely seated and that the vehicle environment remains secure.

Scheduling & Coordination

• Coordinate shuttle pick-ups and drop-offs based on daily schedules and guest requests.
• Communicate effectively with Front Desk, Bell/Valet, and Concierge teams to ensure timely service.
• Assist with organizing and maintaining shuttle logs, mileage records, and trip reports.
• Support transportation needs during special events, peak periods, or VIP arrivals.

Cleanliness & Maintenance

• Maintain cleanliness of the shuttle interior and exterior, including vacuuming, wiping down surfaces, and removing debris.
• Ensure adequate fuel levels and refuel vehicles as required.
• Assist in coordinating regular maintenance appointments.
• Keep the loading/unloading areas clean, safe, and organized.

Problem Resolution & Professionalism

• Address guest concerns or complaints promptly and professionally.
• Use sound judgment in unexpected situations, such as traffic delays or schedule changes.
• Assist guests with lost items by following hotel lost and found procedures.
• Maintain strict confidentiality regarding guest information and travel details.

Additional Responsibilities

• Assist with Bell Services during downtime, including luggage handling, package delivery, and guest assistance.
• Support Front Office or Guest Services teams with operational needs.
• Participate in departmental meetings and service training.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You’ll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous driving or guest service experience preferred.
• Experience in hospitality or customer-facing roles preferred.
• Familiarity with local area routes, attractions, and traffic patterns preferred.

Required Skills And Abilities

• Strong guest service and communication skills.
• Safe and responsible driving habits with strong situational awareness.
• Ability to lift up to 50 lbs. and assist guests with luggage.
• Ability to sit, stand, or walk for extended periods.
• Strong organizational and time-management skills.
• Ability to remain calm and courteous in stressful situations.
• Ability to follow schedules, logs, and dispatch instructions accurately.

Other Qualifications

• Valid driver’s license with a clean driving record.
• Ability to pass a motor vehicle report (MVR) check and hotel driving requirements.
• Professional appearance and adherence to grooming standards.
• Flexibility to work mornings, evenings, weekends, and holidays based on guest needs.

License and Certificate

• Valid driver’s license and clean driving record.

Benefits

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.