DRIVER - SHUTTLE NON-COMM

Ace Parking Inc.; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Vacation/Sick pay

Holiday pay

Job summary

Ace Parking Inc. is seeking an airport shuttle driver in Asheville, North Carolina. You will be responsible for transporting passengers safely and on time while providing excellent customer service.

The ideal candidate should have a high school diploma, clean driving record, and at least two years of experience. Flexible scheduling is required, which includes evenings and weekends.

Benefits include vacation and holiday pay for all employees.

Qualifications

• 2+ years’ experience driving a commercial vehicle.
• Excellent communication skills.
• Willingness to work a flexible schedule including nights and weekends.

Responsibilities

• Transport passengers to and from the airport safely and on time.
• Assist passengers with luggage and ensure safety during transit.
• Communicate effectively with passengers and team members.

Skills

Excellent customer service skills

Clean driving record

Strong sense of accountability

Ability to handle stressful situations

Friendly, customer-oriented demeanor

Education

High school diploma or equivalent

Job description

As an airport shuttle driver, you will be responsible for transporting passengers to and from the airport in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers as they begin or end their travels. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Drivers to embody these values in their daily responsibilities.

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.

Exceptional Ace Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Assist passengers with boarding, unloading, and luggage handling, if applicable.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.Monitor and manage passenger capacity to optimize profitability.
• Suggest cost‑saving and revenue‑generating ideas to improve the shuttle service’s profitability.

About YOU:

You must possess excellent customer service skills and be comfortable working in a fast‑paced environment.

Your Qualifications

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer‑oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid driver’s license

Benefits

• Vacation/Sick for full‑time and part‑time employees
• Holiday for full‑time and part‑time employees

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email [e-mail] describing the accommodation.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.