Shuttle Driver

Troon; New York, Northern (NY, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Employee Assistance Program

Job summary

Monster Golf Club is seeking a Shuttle Driver responsible for the prompt, safe, and courteous transportation of customers between Resorts World Catskills, The Alder, Monster Golf Club, and The Kartrite. The role emphasizes customer service, safety, and adherence to DOT regulations.

Qualified candidates should have prior driving and/or customer service experience, a good driving record, and the ability to lift up to 50 pounds. Equal Opportunity Employer.

Qualifications

• High school education or equivalent.

Responsibilities

• Greets each customer with a smile.
• Assists guests with loading golf bags into the shuttle safely and securely.
• Provides prompt and courteous customer service to ensure satisfaction.
• Follows all established procedures for Shuttle Drivers, including pre-trip inspections, designated routes, accurate record-keeping, and regular, effective radio communication.
• Maintains strong familiarity with Monster Golf Club, Resorts World Catskills, The Kartrite, The Alder, and the general area in order to answer questions and provide helpful information to customers.
• Maintains a clean, pleasant, and calm environment inside the shuttle ... (and other housekeeping duties).
• Cooperates with all team members to provide the best possible service to all internal and external customers.
• Complies with all applicable federal, state, and local regulations and requirements, including those of the Department of Transportation.
• Keeps all areas of the shuttle clean (including shuttle interior and windows).
• Complies with all uniform and appearance guidelines.
• Follows all company policies and procedures as set forth in the Employee Handbook.
• Performs additional duties as reasonably requested by management, especially during downtime.

Job description

Monster Golf Club is seeking a Shuttle Driver! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Pay

$19.00 per hour

Summary

Responsible for providing prompt, safe, and courteous transportation of customers between Resorts World Catskills, The Alder, Monster Golf Club, and The Kartrite.

Key Responsibilities

• Greets each customer with a smile.
• Assists guests with loading golf bags into the shuttle safely and securely.
• Provides prompt and courteous customer service to ensure satisfaction.
• Follows all established procedures for Shuttle Drivers, including pre-trip inspections, designated routes, accurate record-keeping, and regular, effective radio communication.
• Maintains strong familiarity with Monster Golf Club, Resorts World Catskills, The Kartrite, The Alder, and the general area in order to answer questions and provide helpful information to customers.
• Maintains a clean, pleasant, and calm environment inside the shuttle (including, but not limited to, windows rolled up, company-approved audio/video playing, interior lights on, no air freshener spraying, no items on the dashboard, and no food in the shuttle).
• Cooperates with all team members to provide the best possible service to all internal and external customers.
• Complies with all applicable federal, state, and local regulations and requirements, including those of the Department of Transportation.
• Keeps all areas of the shuttle clean (including shuttle interior and windows).
• Complies with all uniform and appearance guidelines.
• Follows all company policies and procedures as set forth in the Employee Handbook.
• Performs additional duties as reasonably requested by management, especially during downtime.

Knowledge, Skills, & Experience

• High school education or equivalent.
• Previous driver and/or customer service experience.
• Good driving record as reported by the Department of Transportation is essential.
• Ability to lift up to 50 pounds.
• Successful completion of Shuttle Driver training.
• A solid employment record and previous customer service experience preferred.
• Ability to promptly follow directions from management and co-workers.
• Must be able to maintain a smile and courteous disposition toward external and internal customers.
• Commitment to co-worker, customer, and vehicle safety.
• Employees age 19+ are eligible for the 401(k) plan.
• All employees are eligible to participate in the Employee Assistance Program.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.