Shuttle Driver

Choice Hotels; Nashville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Nashville seeks a Driver to operate the courtesy shuttle, ensuring guest satisfaction through transportation services. The ideal candidate will demonstrate strong communication skills, a commitment to exceptional service, and the ability to work flexible hours. Join a team dedicated to providing outstanding hospitality and support hotel operations.

Qualifications

• Valid state driver's license with no restrictions.
• Commitment to exceptional guest service.
• Ability to meet airport certification requirements.

Responsibilities

• Operating hotel shuttle service for guest transportation.
• Greeting guests and assisting with luggage.
• Maintaining communication with the front office and other drivers.

Skills

Communication

Customer Service

Teamwork

Flexibility

Job description

Position Summary

The Driver is responsible for ensuring 100% guest satisfaction by operating the courtesy shuttle, providing transportation to and from local destinations for our guests.

Responsibilities include:

1. Operating hotel shuttle service to ensure a seamless arrival and departure experience.
2. Greeting guests and welcoming them to the hotel city.
3. Keeping updated on hotel services and local attractions to assist guests effectively.
4. Handling guest complaints and comments promptly to achieve full satisfaction.
5. Driving shuttle to pick-up and drop-off guests on request or schedule, following airport procedures and traffic laws.
6. Logging trips and retaining fuel receipts as per hotel procedures.
7. Loading and unloading guest luggage, transporting it to guest rooms when required.
8. Maintaining communication with the front office and other drivers via radio.
9. Performing additional duties to support hotel operations, including cleaning and maintenance of the lobby area when not driving.
10. Assisting with arranging taxi or other transportation services outside shuttle hours.
11. Ensuring shuttle is fueled and reporting maintenance issues promptly.
12. Gathering materials or supplies for departments as needed.
13. Providing genuine hospitality, exceeding guest expectations, and demonstrating teamwork and responsibility.
14. Listening and empathizing with guest concerns, finding solutions, and following through.
15. Performing other duties necessary to uphold service standards and hospitality values.

Requirements and Skills:

• Strong verbal, written, and interpersonal communication skills.
• Commitment to exceptional guest service.
• Positive and professional attitude.
• Adherence to hotel policies and safety practices.
• Ability to work flexible hours, including holidays and weekends.
• Valid state driver's license with no restrictions for shuttle operation.
• Ability to meet airport certification requirements for shuttle operation.

Physical Demands:

• Ability to sit or stand for entire shifts.
• Ability to drive for extended periods, frequently stopping and exiting the vehicle.
• Regular walking and lifting, with the ability to lift up to 70 pounds.

Additional Information:

The hotel operates 24/7; flexibility in shifts and duties is required. Employment is at-will, and the hotel is an equal opportunity employer. Pre-employment drug tests, background checks, and participation in E-Verify are mandatory. This job description is not exhaustive and may be amended at management's discretion. Candidates must embody the hotel's cultural values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity.