Shuttle Driver

La Quinta Inn & Suites by Wyndham Springfield Airport Plaza; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Guest Service Associate to ensure a welcoming atmosphere for all guests. This role involves greeting guests, assisting with luggage, and providing essential information about local attractions. The ideal candidate will possess a professional demeanor and effective communication skills, thriving in a fast-paced environment. Join a team committed to exceptional service and enjoy benefits such as health insurance and discounts on room and food services. This is a fantastic opportunity for those passionate about hospitality and guest satisfaction.

Benefits

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Room Discounts

Food & Beverage Discounts

Qualifications

• Professional, positive attitude and effective communication with guests.
• Ability to operate computers, printers, and telephones.
• Knowledge of hotel and local area.

Responsibilities

• Greet and welcome guests to the hotel.
• Assist guests with luggage and provide travel directions.
• Maintain cleanliness in lobby and baggage areas.

Skills

Customer Service

Effective Communication

Knowledge of Local Area

Ability to Work Under Pressure

Education

High School Diploma

Tools

Computers

Printers

Telephones

Job description

Job Summary

Responsible for all guest service functions including maintaining the bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk with answering phones, and delivering items to guest rooms.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so shifts may vary in days, start times, and hours.

1. Open & close vehicle doors for guests.
2. Check guest luggage for both day and overnight visits.
3. Assist guests with storing and retrieving luggage, including from their vehicle.
4. Use bell carts to transfer luggage and packages to and from rooms, vehicles, and loading areas.
5. Maintain and clean the lobby station and baggage room.
6. Keep the lobby area and hotel exterior/interior neat and clean, picking up trash and arranging furniture.
7. Greet and welcome guests to the hotel.
8. Provide travel directions and recommend local attractions, restaurants, and services.
9. Answer phones to assist with PBX and guest calls.
10. Restock supplies at the front desk, business center, and grab-and-go area.
11. Promptly report emergencies, accidents, injuries, missing articles, damage, mechanical issues, and safety hazards.
12. Maintain a neat, clean, and well-groomed appearance (see team member handbook for standards).
13. Adhere to hotel taxi stand requirements and agreements.
14. Follow all company policies and procedures.
15. Follow safety and security protocols and know fire prevention and emergency procedures.
16. Use protective equipment and report unsafe conditions or incidents to management.
17. Assist other front desk personnel as needed.
18. Perform any other duties assigned by supervisors or managers.

Knowledge, Skills & Abilities

The hotel may consider equivalent combinations of education and experience that demonstrate the following:

• Professional, positive attitude and effective communication with guests and team members.
• Knowledge of the hotel and local area.
• Ability to operate computers, printers, copiers, and telephones.
• Ability to work efficiently in a fast-paced environment, remain flexible, and maintain a cheerful demeanor under pressure.

Physical Demands

• Physical work is essential, performed indoors, outdoors, and inside vehicles.
• Exposure to extreme temperatures, chemicals, dirt, fumes, smoke, odors, and loud noises.
• Lifting up to 75 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental, health, vision insurance
• Disability and life insurance
• Employee assistance and flexible spending programs
• Paid time off
• Room and food & beverage discounts

EEO: Driftwood Hospitality Management is committed to diversity and inclusion. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or other protected status.

Source: Driftwood Hospitality