Shuttle Attendant: Expert Customer Service & Safety

ABM industries; Plano (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

ABM Industries is hiring a Shuttle Attendant to greet and assist passengers, manage queues, and coordinate with drivers to ensure safe and orderly shuttle operations. You will provide directions, help passengers, and monitor behavior while maintaining cleanliness and safety.

Responsibilities include assisting with boarding, communicating with drivers, handling emergencies, and reporting issues to supervisors. ABM emphasizes a comprehensive benefits program for eligible Team Members.

Qualifications

• Strong customer service and communication skills.
• Ability to work in all weather conditions.
• Must be able to remain calm and courteous under pressure.
• Physically able to assist passengers and handle luggage.
• Dependable, punctual, and attentive to safety protocols.

Responsibilities

• Greet and assist passengers as they board and exit the shuttle bus.
• Queue staff in line.
• Communicate with the driver via radio as needed.
• Understand emergency responses and act in emergencies.
• Help locate staff vehicles and manage staff parking.
• Ensure safety and comfort of passengers during transit.
• Provide information and directions as needed.
• Monitor passenger behavior and address issues promptly.
• Maintain bus interior cleanliness.
• Support driver with boarding procedures and emergency protocols.
• Report incidents or maintenance needs to supervision.

Skills

Customer service

Communication skills

Present well

Work in all weather

English/Spanish (not required)

Calm under pressure

Safety protocols

Attention to detail

Job description

ABM Industries is hiring a Shuttle Attendant to greet and assist passengers, manage queues, and coordinate with drivers to ensure safe and orderly shuttle operations. You will provide directions, help passengers, and monitor behavior while maintaining cleanliness and safety.

Responsibilities include assisting with boarding, communicating with drivers, handling emergencies, and reporting issues to supervisors. ABM emphasizes a comprehensive benefits program for eligible Team Members.