SHP Housing Case Manager

Buffalo Federation of Neighborhood Centers; Buffalo (NY); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Reasonable accommodations

Job summary

Buffalo Federation of Neighborhood Centers is hiring a SHP Housing Case Manager in Buffalo, NY to help individuals with mental health diagnoses obtain safe housing and maintain residential stability. You will coordinate housing options, moves, and services with other providers to determine eligibility for housing programs and resolve landlord/tenant issues.

Responsibilities include developing daily living skills, reviewing client rights, and maintaining timely documentation.

Qualifications

• High School Diploma and five years full time work experience in human services.
• One year paid experience in direct service to persons with disabilities, residential setting preferred.
• Computer literate (MS Word, Excel, Outlook) and valid driver's license with good driving record.
• Ability to work some evenings and weekends.

Responsibilities

• Provides advocacy and linkage to behavioral health, medical and community services.
• Engage program participants to develop rapport and build trust.
• Locate rental units and negotiate leases within program budget and guidelines.
• Set up apartments and help clients acclimate to new environment.
• Maintain case records and complete required documentation per agency guidelines.
• Prepare and submit monthly/quarterly/annual reports on a timely basis.

Skills

Verbal and written communication

Time management

Team collaboration

Education

High School Diploma

Tools

Word

Excel

Outlook

Driver's license

Job description

Job Title: SHP Housing Case Manager

Reports to: Community Housing Coordinator

Job Category/ EEO: Non-Exempt, Fulltime

Department: Residential Services

Remote: No

Pay Range: $40,000- $47,000/year

Position Purpose

The Supportive Housing Case Manger assists individuals with mental health diagnosis to obtain safe, appropriate housing and to maintain residential stability. Services provided may include identifying appropriate housing options, coordinating moves, coordinating services with other providers, determining client eligibility for housing programs, facilitate resolution of landlord/tenant conflict, and assisting client to develop daily living skills.

Duties and Responsibilities

• Provides advocacy and linkage to behavioral health, medical and community services.
• Engage program participants for purposes of developing rapport and building trust;
• Locate appropriate rental units in neighborhoods; assist with contacting landlords and negotiating lease agreements consistent with program guidelines and approved budget caps.
• Conduct apartment set-ups, especially focusing on assisting consumers with becoming acclimated to their new environment. Continuously monitor and assess consumers adjustment to their apartment and the surrounding community.
• Assist participants to develop or enhance skills necessary to live successfully in the community, including awareness of rights, self-advocacy, and verbal negotiation, problem-solving, money management, housekeeping, personal hygiene, community mobility, shopping, nutrition management, leisure time activities.
• Assist in resolving consumer conflicts with neighbors and/or landlords.
• Maintain case records and all required documentation consistent with OMH, ECDMH and agency guidelines.
• Assists with admission and orientation of new residents; assure timely processing of all paperwork.
• Ensures continuity of residents' entitlements through timely submission of required forms and documentation
• Responsible for resident discharge process including all applicable paperwork.
• Develop effective working relationships with agency employees and other service providers.
• Regularly provides supervisors of pertinent information regarding the status of program participants.
• Know and support agency and program vision, mission, goals, objectives, policies, and plans.
• Participate in other agency activities as a team member.
• Prepares and submits monthly, quarterly, and annual reports on a timely basis.
• Attend staff meetings, individual supervisory meetings, and other meetings and complete agency training, as required.
• Perform other duties as assigned.

Requirements

• High School Diploma and five (5) years full time work experience working in the Human Service Field.
• One (l)year paid experience in direct service position to persons with handicapping Disabilities preferably in a residential setting preferred
• Must be computer literate (Word, Excel, Outlook);
• Must have use of an automobile and valid driver's license with evidence of good driving record.
• Must be able to work some evenings and weekends.

Other Knowledge/Skills/Abilities

• Ability to work independently and initiate change.
• Possess an even temperament.
• Have strong negotiation, judgement, problem solving organizational and time management skills.
• Work effectively within a team setting.
• Have superior interpersonal skills in collaborating with other providers and person-centered community support systems.
• Value cultural difference, collaborative efforts, and person-centered services.
• Demonstrate excellent verbal and written skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The job specifications cited in this Job Description are not to be interpreted to be a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management can at its discretion add, drop, or change at any time the duties, responsibilities and expectations of this job.