Housing Case Manager- ESSHI

Main Street Direct; City of Watertown (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Main Street Direct is seeking a Housing Case Manager in Watertown, NY, to provide essential case management services under the ESSHI program. The role involves assisting individuals in maintaining stable housing, offering eviction prevention support, and linking clients to necessary services.

You will actively collaborate with other professionals to ensure a seamless experience for clients, and documentation of their progress will be crucial.

Applicants should hold an Associate’s degree in Human Services and possess relevant experience in this field.

Qualifications

• Experience in Human Services, particularly with behavioral health or substance use clients.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Provide case management services under the ESSHI program.
• Collaborate with other case managers and service providers.
• Assist individuals in obtaining benefits and resources.
• Maintain documentation of client progress and service delivery.

Skills

Case management

Client advocacy

Crisis intervention

Housing stability support

Documentation

Education

Associate’s degree in Human Services

Bachelor’s degree in Human Services

Job description

Schedule

12:30 pm–8 pm Monday–Thursday, 8 am–4:30 pm Sunday, may require flexibility at times. Or 12:30 pm–8 pm Tuesday–Friday, 8 am–4:30 pm Saturday, may require flexibility at times.

Summary

The Housing Case Manager provides case management services to individuals participating in the ESSHI program. These support services include eviction prevention and skill building around tenant responsibilities, tenant advocacy, apartment inspections, and employment/vocational services. Additionally, the case manager will provide instruction in daily living skills enhancement, linkages to appropriate and targeted referral services to include primary care, behavioral health and/or substance use treatment, safety planning, transportation assistance, and support to maintain stable and secure housing.

Essential Duties and Responsibilities

• Represent agency at community meetings, as assigned.
• Collaborate with the Outreach/Vocational Case Manager to provide individuals with the support services needed to maintain housing.
• Meet regularly with individuals on caseload to provide housing care coordination services to support individuals in achieving housing stability, increasing their skills, acquiring employment, obtaining greater self‑sufficiency, and decreasing their risk for return or relapse back to homelessness.
• Assess clients for vocational, employment and barriers to maintaining secure housing.
• Develop written housing support plans based upon strengths and individualized needs with individuals on caseload.
• Assist individuals in acquiring benefits and participating in opportunities that would increase their options and resources, as well as potentially support their transition into gainful employment and/or vocational preparation.
• Collaborate with the Sr Case Manager, Assistant Director of Housing and other case managers to ensure continuity of services.
• Monitor and document client’s progress toward individualized support plan goals.
• Link individuals to all services and supports necessary to avoid homelessness.
• Assist individuals with transportation needs.
• Maintain client confidentiality at all times, including 42 CFR/HIPAA.
• Report all pertinent information concerning illnesses, accidents, incidents, etc. to supervisor.
• Perform problem‑solving functions to assist individuals in overcoming obstacles.
• Support individuals when they are in crisis, connecting them with additional services as needed.
• Maintain electronic health record documentation according to requirements of agency guidelines.
• Work within program budgets.
• Monitor and maintain a high standard of service delivery.
• Follow agency policies and procedures on all program areas.
• Attend and participate in relevant trainings.
• Attend staff meetings, supervisions and conferences as assigned.
• Work closely with the Senior Case Manager and the Assistant Director of Housing to problem‑solve and be proactive in staying on top of housing policies, procedures and documentation.
• Assist individuals when they transition to alternative housing of choice arrangements as they become self‑reliant.
• Perform other duties as assigned or that may develop.

Management has the right to add or change the duties of this position at any time.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational and/or Experience Qualifications

Required: Associate’s degree in the Human Services field and two years Human Services experience. Preferred: Bachelor’s degree in Human Services field and one year Human Services experience, particularly with behavioral health, substance use or co‑occurring disorder clients.

Certificates, Licenses, Registrations

Required: Must maintain valid driver’s license and acceptable driving record.