Showroom Sales Consultant

Gross Lighting & Home; Toledo (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Gross Lighting & Home is seeking a Showroom Sales Consultant to help customers select lighting and decorative hardware that fits their style, needs and budget. You will combine creativity, product knowledge, and consultative selling to deliver an exceptional experience for homeowners, designers, builders and contractors.

You will greet customers, demonstrate products, educate on features and installation, and work with the showroom team to meet sales goals.

Qualifications

• Minimum of four years of professional sales experience.
• High school diploma or GED required; interior design degree preferred.
• Proven retail sales experience in decorative lighting, hardware, or home improvement products.

Responsibilities

• Guide customers through lighting and hardware selections.
• Provide product demonstrations and recommendations.
• Develop relationships with homeowners, interior designers, builders and contractors to drive repeat business.
• Educate customers on product features, benefits, and installation techniques.
• Achieve sales goals through thoughtful recommendations, follow-up, and lasting relationships.
• Process transactions accurately using the point-of-sale system.
• Handle customer inquiries, follow-ups, and resolve issues professionally.

Skills

Customer service

Interpersonal skills

Communication

Active listening

Consultative selling

Teamwork

Results-driven

Time management

Education

High school diploma or GED

Interior Design degree (preferred)

Retail sales experience

Tools

POS system

CRM

Quoting software

Design software

Job description

The Showroom Sales Consultant helps customers bring their spaces to life through lighting and decorative hardware selections that reflect their style, needs, and budget. This role combines creativity, product expertise, and consultative sales to deliver an exceptional customer experience. The consultant builds lasting relationships with homeowners, designers, builders, and contractors, follows through on sales opportunities, and achieves sales goals while working as part of a collaborative showroom team.

KEY RESPONSIBILITIES:

• Guide customers through lighting and hardware selections that bring their vision to life.
• Provide product demonstrations and recommendations based on customer preferences and design trends.
• Develop and maintain relationships with homeowners, interior designers, builders and contractors to drive repeat business.
• Educate customers on product features, benefits, and installation techniques.
• Achieve sales goals through thoughtful recommendations, consistent follow-up, and lasting customer relationships.
• Process transactions accurately and efficiently using the point-of-sale system.
• Handle customer inquiries, follow-ups, and resolve any issues professionally.

ADDITIONAL RESPONSIBILITIES:

• Help create inspiring showroom displays that showcase products and spark customer ideas.
• Grow your lighting and hardware expertise through hands-on learning, vendor training, and industry education.
• Work respectfully with the GLH team in a positive environment.
• All other duties and responsibilities as assigned.

EDUCATION AND EXPERIENCE:

• High school diploma /GED with a minimum of four (4) years professional sales experience.
• Degree in Interior Design or related field is preferred.
• Proven retail sales experience in decorative lighting, hardware, or home improvement products.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work flexible hours, including Saturdays.
• Self-motivated with results-driven mindset.
• Strong numerical skills and the ability to understand product specifications, measurements, and lighting terminology.
• Excellent communication, customer service, and interpersonal skills.
• Strong active listening and consultative selling abilities.
• Ability to build trust-based relationships with customers, vendors and colleagues.
• Ability to provide a positive and professional demeanor with genuine passion for service.
• Ability to anticipate customers’ needs and respond with a sense of urgency.
• Proficient with or ability to learn POS, CRM, quoting, and design software.
• Strong teamwork skills with the ability to collaborate or work independently as needed.

PHYSICAL REQUIREMENTS:

• Prolonged periods of standing and walking.
• Ability to lift up to 30-50 pounds.
• Ability to climb steps and ladders safely.