Showroom Project Coordinator: Design & Ops

Marsh Furniture Company; Winston-Salem (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Marsh Kitchen & Bath is seeking a Project Coordinator for its Winston Salem showroom to provide sales, design, and administrative support to our design teams. You will help designers, manage orders, and coordinate deliveries using the Marsh X system to ensure accurate quotes and smooth installations.

The role requires strong customer service, organization, and communication skills, plus proficiency with 20-20 Design and Microsoft Office. A team-friendly, detail-focused mindset is essential.

Qualifications

• Five years of customer service experience and/or in a design-related field.
• High School diploma; 20-20 Design experience and/or interior design degree a plus.
• Excellent interpersonal, organizational and problem resolution skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to multi-task with strong attention to detail.
• Excellent organizational and time management skills.
• Cheerful, customer service-oriented attitude.
• Ability to learn and follow processes, policies, and procedures.
• Ability to work independently and as part of a team.
• Flexibility to adjust based on priorities and needs.
• Willingness to perform other duties as assigned.

Responsibilities

• Provide sales, design, and administrative support to designers and other coordinators.
• Provide exceptional customer service to builder clients, homeowners, and internal peers.
• Assist walk-in customers with browsing the showroom, answering questions, and gathering details needed for follow-upactions.
• Learn and execute the Marsh X process to ensure accurate and precise quotes and proposals.
• Provide daily support using 20-20 Design software; prepare layouts and perspectives.
• Place orders for all materials needed for jobs, including cabinets, hardware, glass, accessories, and countertops.
• Organize and upkeep scheduling for assigned designer(s); schedule deliveries and installations within the Marsh X system.
• Document customer orders, changes, and notes in the Marsh X system.
• Serve as a liaison between the customer and the salesperson. This includes calling customers to verify deliveries, handling incoming calls, and scheduling deliveries.
• All other duties assigned by the supervisor or requested by the sales and design team.

Skills

Customer service

Design coordination

Organization

Communication skills

Microsoft Office

Detail orientation

Teamwork

Independent work

Education

High school diploma

20-20 Design experience

Interior design degree

Tools

20-20 Design

Microsoft Office

Job description

Marsh Kitchen & Bath is seeking a Project Coordinator for its Winston Salem showroom to provide sales, design, and administrative support to our design teams. You will help designers, manage orders, and coordinate deliveries using the Marsh X system to ensure accurate quotes and smooth installations.

The role requires strong customer service, organization, and communication skills, plus proficiency with 20-20 Design and Microsoft Office. A team-friendly, detail-focused mindset is essential.