Showroom Operations Manager

Luv Bridal; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Luv Bridal is seeking an Operations Manager to lead our Westminster Showroom, supporting stylists and brides through operational leadership and in-appointment styling.

This role blends strategy, service, and leadership with a strong emphasis on emotional intelligence and excellence in showroom performance.

Qualifications

• 2–5 years of experience in retail operations (bridal or luxury service preferred).
• Experience leading, training, or mentoring team members in a retail setting.
• Excellent organizational and problem-solving skills.
• Strong communication and interpersonal abilities.
• High emotional intelligence and ability to navigate sensitive, high‑emotion scenarios.
• Passion for bridal, fashion, and delivering exceptional customer service.
• Weekend availability.
• Physical ability to stand, kneel, steam gowns, and lift up to 25 lbs.

Responsibilities

• Oversee day-to-day showroom operations including inventory management, stockroom organization, and shipment processing.
• Ensure all merchandise is properly steamed, tagged, and displayed to brand standards.
• Manage vendor orders, product receiving, returns, and inventory accuracy.
• Maintain software and client database integrity, ensuring timely and accurate data input.
• Uphold cleanliness, organization, and functionality of all showroom spaces.
• Take an average of 10 bridal appointments per week and guide brides through gown selection.
• Maintain a personal closing ratio of 50% or higher and support showroom goals.
• Help plan showroom events and off-site bridal shows.
• Deliver exceptional, emotionally attuned service reflecting brand values.
• Support follow-ups, appointment scheduling, and client communications.
• Partner with Showroom Manager to support and develop team performance.
• Lead by example in appointments and day-to-day responsibilities.
• Assist in training new stylists on operational procedures and customer service best practices.
• Provide feedback, mentorship, and hands-on support for team success.
• Foster a culture of accountability, enthusiasm, and continuous improvement.

Skills

Retail operations

Team leadership

Emotional intelligence

Vendor management

Inventory management

Customer service

Training

Mentoring

Job description

Are you a detail-driven, people-focused leader who thrives in a fast-paced, purpose-filled retail environment? Do you dream of combining your love for weddings, fashion, and operational excellence into a meaningful career?

Luv Bridal is seeking a proactive and emotionally intelligent Operations Manager to help lead our Westminster Showroom and support the delivery of a seamless, unforgettable bridal experience. This is a unique opportunity for a highly organized, collaborative leader with a strong background in retail operations, customer service, and team development to thrive and grow within a dynamic, mission-driven brand.

This position requires high levels of emotional intelligence, grit, and a commitment to excellence across all areas of showroom performance from backend operations to front-line sales support. We’re looking for someone who embodies the Luv Bridal brand and is excited to support our stylists and brides in a role that blends strategy, service, and leadership.

What You’ll Do

As an Operations Manager, you’ll ensure the smooth and efficient functioning of our showroom while directly supporting our team and brides through both operational leadership and in-appointment styling. Key responsibilities include:

Operational Excellence

• Oversee day-to-day showroom operations including inventory management, stockroom organization, and shipment processing
• Ensure all merchandise is properly steamed, tagged, and displayed to brand standards
• Manage vendor orders, product receiving, returns, and inventory accuracy
• Maintain software and client database integrity, ensuring timely and accurate data input
• Uphold cleanliness, organization, and functionality of all showroom spaces

Sales & Client Experience

• Take an average of10 bridal appointments per week, guiding brides through a joyful and intentional gown selection process
• Maintain a personal closing ratio of 50% or higher, while supporting the team in achieving showroom-wide goals
• Help plan and participate in showroom events and off-site bridal shows
• Deliver exceptional, emotionally attuned service that reflects our brand values
• Support with follow-ups, appointment scheduling, and client communications

Team Leadership

• Partner with the Showroom Manager to support and develop team performance
• Lead by example in both appointments and day-to-day responsibilities
• Assist in training new stylists on operational procedures and customer service best practices
• Provide feedback, mentorship, and hands‑on support to ensure team success
• Help foster a culture of accountability, enthusiasm, and continuous improvement

What We’re Looking For

• 2–5 years of experience in retail operations (bridal or luxury service preferred)
• Experience leading, training, or mentoring team members in a retail setting
• Excellent organizational and problem-solving skills
• Strong communication and interpersonal abilities
• High emotional intelligence and ability to navigate sensitive, high‑emotion scenarios
• Passion for bridal, fashion, and delivering exceptional customer service
• Willingness to roll up your sleeves and contribute wherever needed
• Physical ability to stand, kneel, steam gowns, and lift up to 25 lbs

*Please note: this position requires weekend availability.

About Us

Luv Bridal was founded with a mission to redefine the bridal shopping experience. We believe every bride deserves to feel confident, celebrated, and supported — and we’ve created an environment and service model that reflects that mission. Our modern showrooms provide a stress‑free, personalized space featuring inclusive sizing (2–28), exclusive designer collections including Madi Lane, Evie Young, Serene Amé, Pronovias, and more — and a wide selection of bridal accessories to complete the look.

With locations in Phoenix, Tempe, Los Angeles, Orange County, San Diego, Rancho Cucamonga, Denver, Houston, Memphis, and Fort Lauderdale, Luv Bridal is proud to offer a one‑of‑a‑kind bridal experience rooted in passion, service, and celebration.

We foster an inclusive, collaborative workplace where every team member is valued and empowered to contribute. We celebrate individual wins, support personal growth, and work together to raise the standard of bridal retail. Luv Bridal is proud to be an Equal Opportunity Employer.