Assistant Showroom Manager

INDOCHINO; Lynnfield (MA); On-site; USD 37,195 - 44,083; Full time

Job summary

Indochino in Lynnfield, MA seeks a showroom leader to drive sales, coach a high-performing team, and optimize daily operations in a fast-paced, high-volume setting.

You will manage fittings, coordinate bookings, mentor staff, develop client relationships, and contribute to initiatives that increase revenue and customer satisfaction, with clear path toward showroom management. This role requires flexible hours including evenings and weekends.

Qualifications

• 2+ years of leadership experience in retail or sales.
• Proven ability to drive sales in a high-volume setting.
• Strong leadership and coaching skills.
• Excellent communication and problem-solving abilities.
• Flexibility to work evenings and weekends.
• Experience with fittings/alterations is a plus.

Responsibilities

• Lead the team to meet and exceed daily revenue and metric targets.
• Support KPI execution: targets, conversion, UPT, and AOV.
• Develop and execute strategies to improve showroom performance.
• Provide coaching to team members for a results-driven culture.
• Own sales performance by analyzing data and implementing solutions.
• Manage client relationships and expand corporate partnerships.

Skills

Leadership

Sales coaching

Customer service

Communication

iOS

MS Office

Tools

iOS

MS Office

Job description

Responsibilities

Leadership & Sales Accountability

• Drive sales by leading the team to meet and exceed daily revenue and metric‑based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in developing and executing strategies to enhance showroom performance and profitability.
• Provide in‑the‑moment coaching to team members, fostering a results‑driven culture.
• Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions.
• Support high‑value client relationships by providing exceptional service and personalized experiences.
• Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth.
• Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
• Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

Operational Excellence

• Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards.
• Manage appointment scheduling and walk‑in traffic to maximize sales opportunities and optimize customer flow.
• Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity.
• Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices.
• Solve operational challenges proactively, driving continuous improvement and team accountability.
• Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales.

Team Development & Leadership Growth

• Act as a leader and mentor, developing the next generation of showroom leaders.
• Support recruiting, hiring, and onboarding of new team members, ensuring a high‑caliber sales and service team.
• Provide coaching and training to team members on sales techniques, product knowledge, and customer experience.
• Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager.
• Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression.
• Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role.

Customer Experience

• Ensure every customer interaction reflects the brand’s commitment to exceptional service.
• Assist in managing escalated customer issues, providing solutions with professionalism and urgency.
• Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction.
• Support showroom events and community engagement initiatives to drive awareness and traffic.
• Develop strategies to enhance customer retention and loyalty through personalized service and post‑purchase follow‑ups.

Entrepreneurial Mindset & Business Ownership

• Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities.
• Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue.
• Actively contribute to process improvements, providing innovative solutions to elevate showroom performance.
• Partner with district and corporate teams to share best practices and insights for ongoing business development.

Requirements

• 2+ years of leadership experience in a retail, sales, or customer‑focused environment.
• Proven ability to drive sales and meet or exceed performance targets in a high‑volume setting.
• Strong leadership skills with the ability to coach, develop, and inspire a team.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Ability to work collaboratively and take initiative in a fast‑paced, evolving retail environment.
• Experience in managing appointments, fittings, and alterations is a plus.
• Entrepreneurial mindset with a drive to take ownership and grow within the company.
• Proficiency in iOS and MS Office applications.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.

Why Work At Indochino

• Leadership Development: A role designed to fast‑track growth into a Showroom Manager position.
• High‑Impact Role: Contribute directly to the success of one of our top‑volume showrooms.
• Collaborative Environment: Work alongside a passionate and high‑performing team.
• Professional Growth: Gain hands‑on leadership experience and career development opportunities.
• Customer Focused: Represent a premium menswear brand dedicated to excellence in service and style.

Compensation Range: $27-$32 hour