Showroom Manager, Chicago at The Mart

LG Electronics; Illinois; On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching contributions

Generous Paid Time Off

Short-Term Incentives

Job summary

A leading technology company in Illinois is seeking a Showroom Manager to ensure the luxury standards of the SKS brand are upheld in the showroom. The role involves managing guest experiences, scheduling events, and maintaining showroom displays. Candidates should hold a minimum of 5 years' experience in the luxury brand or appliance sector, and show proficiency in MS Office and CRM tools. This full-time position offers a salary range of $100,000 - $135,000 USD and includes comprehensive benefits such as medical insurance and a 401(k) retirement plan.

Qualifications

• Minimum 5 years of experience with a luxury brand or in the appliance industry.
• Proficient in managing showrooms, guest experiences, and training programs.
• Must have skills in lead capturing and reporting on showroom activity.

Responsibilities

• Manage overall guest experience for training and events at the showroom.
• Schedule and execute activities within the showroom to maintain high standards.
• Ensure showroom products, tools, and policies are current and effective.

Skills

Customer relations

Team management

MS Office proficiency

Luxury brand experience

Tools

CRM software

Digital showroom tools

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Opportunity

The role of the Showroom Manager is to maintain and operate an excellent showroom environment by ensuring all products and fixtures are properly displayed and maintained, operational hours are fulfilled, best-in-class immersion programs are planned and executed – all to ultimately deliver a positive and memorable experience with the SKS brand and products. This person will also play a key role in managing a robust guest and program calendar to meet guest KPI targets by staying on top of all marketing and guest relations events at The Mart, proper showroom staffing and culinary resources to optimize overall showroom performance. As part of the Marketing team, SKS Showroom Managers are expected to represent the luxury brand of LG and manage guest relations at the highest standards.

Showroom Manager

• Reports to the Sr. Marketing Director for SKS and Builder
• Responsible for the overall guest experience for all trainings and events at the showroom so they meet the Signature Kitchen Suite (SKS) standards of luxury, respect and excellence in addition to identifying the type of program to assign and recommend.
• Responsible for the daily lead captures and requested demos/appointments with showroom digital tools
• Provide regularly scheduled management reports on showroom scheduled/adhoc/private appointments/trainings and daily foot traffic
• Maintain a positive and productive team environment to encourage team support
• Responsible for the scheduling and team execution of all activities within the showroom
• Ensure products, fixtures, hardware/software tools and workforce policies are up to date
• Must be prepared to be the SKS Brand Ambassador at The Mart and immediately become an appliance and home living solutions subject matter expert (on SKS) to be an integral part of all training activities onsite
• Must be proficient in MS Office (eg. Excel and PPT) and familiar with CRM nomenclature
• Other duties as needed
• Minimum 5 years of experience with a luxury brand, in or related to the appliance industry and/or luxury showroom or luxury retail store experience
• SKS Showroom Hours for Managers: 8:30-5:30 (min) M-F and Saturday

$100,000 - $135,000 USD

Benefits Offered (Full-Time Employees)

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered (Temporary/Contractors)

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.