Showroom Manager, Chicago at The Mart

LG Electronics North America; Illinois; On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

No-cost medical, dental, and vision benefits

401(k) plan with company match

Generous paid time off

Short-term performance incentives

Mental health resources

Paid parental leave

Job summary

LG Electronics North America in Illinois is seeking a Showroom Manager responsible for maintaining a luxury showroom environment. The role focuses on delivering an exemplary guest experience by managing product displays and scheduling events, ensuring they meet the Signature Kitchen Suite standards.

The ideal candidate will have at least 5 years of experience in a luxury brand setting and possess strong communication skills. Competitive salary between $100,000 and $135,000, with benefits including medical insurance and a retirement savings plan.

Qualifications

• Minimum 5 years of experience with a luxury brand in or related to the appliance industry or luxury retail.
• Strong understanding of luxury brand standards.
• Must be a subject matter expert on SKS products.

Responsibilities

• Maintain an excellent showroom environment.
• Manage guest relations and ensure luxury standards.
• Report on showroom appointments and foot traffic.

Skills

Proficient in MS Office (Excel and PPT)

Strong guest relations

Luxury brand experience

Sales and lead capture

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Opportunity

The role of the Showroom Manager is to maintain and operate an excellent showroom environment by ensuring all products and fixtures are properly displayed and maintained, operational hours are fulfilled, best-in-class immersion programs are planned and executed – all to ultimately, deliver a positive and memorable experience with the SKS brand and products. This person will also play a key role in managing a robust guest and program calendar to meet guest KPI targets by staying on top of all marketing and guest relations events at The Mart, proper showroom staffing and culinary resources to optimize the overall performance of the showroom. As part of the Marketing team, SKS Showroom Managers are expected to represent the luxury brand of LG and manage guest relations at the highest standards.

Showroom Manager

• Reports to the Sr. Marketing Director for SKS and Builder
• Responsible for the overall guest experience for all trainings and events at the showroom so they meet the Signature Kitchen Suite (SKS) standards of luxury, respect and excellence in addition to identifying the type of program to assign and recommend.
• Responsible for the daily lead captures and requested demos/appointments with showroom digital tools
• Provide regularly scheduled management reports on showroom scheduled/adhoc/private appointments/trainings and daily foot traffic
• Maintain a positive and productive team environment to encourage team support
• Responsible for the scheduling and team execution of all activities within the showroom
• Ensure products, fixtures, hardware/software tools and workforce policies are up to date
• Must be prepared to be the SKS Brand Ambassador at The Mart and immediately become an appliance and home living solutions subject matter expert (on SKS) to be an integral part of all training activities onsite
• Must be proficient in MS Office (eg. Excel and PPT) and familiar with CRM nomenclature
• Other duties as needed
• Minimum 5 years of experience with a luxury brand, in or related to the appliance industry and/or luxury showroom or luxury retail store experience
• SKS Showroom Hours for Managers: 8:30-5:30 (min) M-F and Saturday

$100,000 — $135,000 USD

Benefits Offered Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.