Showroom Experience Lead — Customer-Focused Coordinator

Ferguson Enterprises, LLC; Burlington (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Employee discounts

Paid parental leave

Job summary

Ferguson Enterprises, LLC. is seeking a Showroom Coordinator to greet customers in our showroom, manage the appointment book, and support sales initiatives.

The role emphasizes building lasting customer relationships, driving customer satisfaction, and maintaining accurate records for bids and literature packages. The position requires a high school diploma or GED, sales/customer service experience, and proficiency with Word, Excel, PowerPoint, and Outlook.

Qualifications

• High school diploma or GED required.
• Experience in sales and customer service preferred.
• Strong interpersonal and communication skills required.
• Proficient with Word, Excel, PowerPoint and Outlook.
• Attention to detail and the ability to manage multiple tasks.

Responsibilities

• Greet showroom guests and learn their visit motivation to build relationships.
• Answer and direct incoming calls with a positive demeanor.
• Communicate appointment policy effectively to customers.
• Manage sign-ins, appointment book and customer job folders.
• Maintain bid follow-up system and prepare literature packages.
• Address customer notes for full house selections.

Skills

Sales/customer service

Interpersonal skills

Attention to detail

Analytical thinking

Presentation skills

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ferguson Enterprises, LLC. is seeking a Showroom Coordinator to greet customers in our showroom, manage the appointment book, and support sales initiatives.

The role emphasizes building lasting customer relationships, driving customer satisfaction, and maintaining accurate records for bids and literature packages. The position requires a high school diploma or GED, sales/customer service experience, and proficiency with Word, Excel, PowerPoint, and Outlook.