Showroom Design & Sales Specialist

Ernesta Inc.; North Chicago (IL); On-site; USD 57,308,000 - 85,962,000; Full time

Job summary

Ernesta is seeking an experienced full-time Sales and Design Consultant (Design Assistant) to join the Retail team in our soon to be opened showroom in the Southport Corridor. You will educate customers on rug selection, measurements, and spatial planning, while delivering a frictionless buying journey and lasting relationships.

You will wear two hats—design guidance and customer champion—handling inquiries and order-related matters across in-person, chat, text, email, video, and phone channels.

Qualifications

• 2+ years of experience in a consumer-facing role.
• 2+ years of direct consumer sales and/or account management experience is required.
• Passionate about interior design and home décor.
• You stay up to date on home décor trends.
• Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening.
• Solutions oriented with sound judgment, business sense, and high integrity.
• Willingness to provide creative solutions and wear many hats.
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
• Great time management and organizational skills with high level of accountability
• Ability to establish and improve processes.
• Excited to establish and build feedback loops within the organization and across business units.
• This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Responsibilities

• Set the industry standard for customer experience and sales
• Drive sales through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Skills

Customer facing

Sales experience

Interior design interest

Trends in home décor

Communication and trust-building

Multitasking and organization

Tools

Zoom

Google Workspace

Job description

Ernesta is seeking an experienced full-time Sales and Design Consultant (Design Assistant) to join the Retail team in our soon to be opened showroom in the Southport Corridor. You will educate customers on rug selection, measurements, and spatial planning, while delivering a frictionless buying journey and lasting relationships.

You will wear two hats—design guidance and customer champion—handling inquiries and order-related matters across in-person, chat, text, email, video, and phone channels.