Showroom Design Consultant / Customer Service

Florida Tile, Inc.; Portland (OR); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Flexible Spending Accounts

Employee Wellness Program

Employer Paid Short and Long Term Dis/

Employer Paid Life Insurance

Other insurance options (AD&D, etc.)

401(k) Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Florida Tile is seeking a Showroom Design Consultant/Customer Service Representative to join our team. You will assist architects, contractors, and homeowners in selecting tiles, drive sales, and process customer orders from a design-forward showroom environment.

You will maintain product displays, ensure accurate labeling, and support daily showroom operations while collaborating with the sales team to meet store goals and customer satisfaction.

Qualifications

• Experience in tile or flooring industry is a plus.
• Minimum of 12 months retail or sales experience.
• Education in marketing or design field is a plus.
• Ability to multi-task and work in a fast-paced environment.
• Knowledge of inside sales techniques.
• Excellent verbal and written communication skills.
• Must have a valid driver’s license.
• Ability to travel to local customers.
• Solid working knowledge of Microsoft Office and SAP.
• High School diploma or GED required.

Responsibilities

• Develop and maintain a trade client base via in-house meetings, telephone, and internet communications.
• Identify new opportunities and sales channels.
• Promote the showroom for A&D trade and events.
• Coordinate sales efforts with OSR/BCSS sales team and share leads.
• Qualify customers to protect pricing templates.

Skills

Verbal and written communication

Multi-tasking

Inside sales techniques

Travel to local customers

Driver's license

Education

High School diploma or GED

Marketing or design education a plus

Tools

Microsoft Office

SAP

Job description

SUMMARY:

Florida Tile, a leading tile manufacturer and distributor in the nation, has an opening for a Showroom Design Consultant/Customer Service Representative. We seek an innovative thinker passionate about interior design. Responsibilities include helping architects, contractors, and homeowners choose tiles, generating sales, and processing customer orders.

SUMMARY:

Florida Tile, a leading tile manufacturer and distributor in the nation, has an opening for a Showroom Design Consultant/Customer Service Representative. We seek an innovative thinker passionate about interior design. Responsibilities include helping architects, contractors, and homeowners choose tiles, generating sales, and processing customer orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales:

• Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications
• Proactively identify new opportunities and sales channels
• Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions
• Coordinate sales efforts with the OSR/BCSS sales team via regular meetings and the sharing of leads and other pertinent market information
• Protect the integrity of Florida Tile’s pricing rules by effectively qualifying customers and their respective price templates.

Operations and Support:

• Assist the branch staff in all aspects of customer service, order processing, and customer contact (call backs)
• Assist the branch staff in the performance of daily tasks as directed by BOM/BM/RM, to include, but not limited to, the daily deposit, daily invoicing, inventory receiving and locating, etc.
• Responsible for maintaining the showroom and keeping all displayed products up to date, correctly identified (labeled), and merchandised in a manner that projects a user-friendly and informative environment
• Additional duties as assigned

QUALIFICATIONS:

• Experience in the tile or flooring industry is a plus
• Minimum of 12 months retail or sales experience
• Education in marketing or design field a plus
• Ability to multi-task and work in a fast-paced environment
• Knowledge of inside sales techniques
• Excellent verbal and written communication skills
• Must have a valid driver’s license
• Ability to travel to local customers
• Solid working knowledge of Microsoft Office and SAP
• High School diploma or GED required

Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefit program includes:

• Medical, Dental, and Vision Plans
• Flexible Spending Accounts
• Employee Wellness Program
• Employer Paid Short and Long Term Disability
• Employer Paid Life Insurance
• Supplemental Life, AD&D, Accident, and Critical Illness Coverage
• 401(k) Retirement Plan
• Tuition Reimbursement
• Paid Time Off

Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.