Showroom Customer Service - Luxury Kitchen & Bath Retailer - Lomita, CA

WDC Kitchen & Bath; Lomita (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid sick leave

Employee discounts

Job summary

WDC Kitchen & Bath Center in Southern California is seeking a Showroom Concierge to provide a welcoming environment and support showroom operations. You will coordinate with sales staff, manage customer information, and help maintain displays and product demonstrations to deliver a superior customer experience.

This role offers a path to administrative leadership or sales consultation, with weekend shifts and opportunities for growth.

Qualifications

• Two years’ experience in luxury retail, customer service, or similar role.
• Proficiency in MS Office and basic computer skills.
• Strong communication and interpersonal abilities.
• Excellent organizational skills and attention to detail.
• Ability to work a 40-hour week including weekends.

Responsibilities

• Provides a welcoming environment for customers entering the showroom and matches opportunities to sales staff.
• Reviews and updates orders or customer information using store software.
• Handles routine office tasks and maintains a professional workspace.
• Answers phone calls when reception is unavailable and uses phone system features.
• Engages with customers, vendors, and coworkers professionally to enhance the WDC experience.
• Attends ongoing product training and collaborates with the team to maintain showroom standards.
• Participates in regular shifts to cover store hours, including weekends and some holidays.
• Maintains refreshment area and assists with product demonstrations when needed.
• Monitors showroom display standards and escalates concerns as needed.
• Leads seasonal store decoration efforts with Area Manager.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Tools

MS Office

Job description

About Us

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Showroom Concierge to join our team and contribute to our continued success.

Description

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Showroom Concierge to join our team and contribute to our continued success.

About The Role

Our ideal candidate will have great aptitude for providing a welcoming environment and thrives by providing thoughtful solutions. This role is ideal for someone who is naturally curious about systems, products, and people. The construction industry moves fast, so we are eager to find a candidate that thrives in a fast-paced, ever-changing work environment and is eager to build a career into administrative leadership or sales consultations.

Key Responsibilities

• Provides a welcoming environment to all customers entering the building, then matches new customer opportunities to sales staff based on store policy.
• Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
• Performs routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
• Promptly, accurately, professionally and courteously receive telephone calls if Reception is not available. Adept at using all telephone system features for forwarding calls, placing on hold, and checking voicemails.
• Engages with Customers professionally and courteously with genuine concern for their WDC experience needs. Builds rapport with guests of the showroom, customers, vendors and coworkers.
• Attend on-going training courses to stay current on our products.
• Work as a team player and partner with fellow team members to create a positive, supportive, respectful and cohesive work environment.
• Participate in regular shifts to cover store operational hours, including weekends and some holidays.
• Manages refreshment area and takes stock to ensure adequately supplied. Assists with product demonstrations when needed.
• Is aware of Showroom display standards and escalates concern to the appropriate people if an area is not aligned with these standards related to marketing and pricing.
• Leads the seasonal store decoration efforts in collaboration with Area Manager.

Qualifications

• At least two years’ experience within a luxury retail, customer service, or similar role required.
• Proficiency in MS Office
• Good organizational skills
• Able to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required
• Availability to work 5 weekly shifts totaling 40 hours per week. Shifts are typically, 9:30am – 6:00pm
• Working Environment & Conditions: General showroom setting, frequently sitting, standing, walking, and using computer and phone.
• Required to wear business professional attire.

What We Offer

• Starting Pay Range: $19.00 - $23.00 an hour
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and sick leave
• Employee discounts on products
• Opportunities for professional growth and advancement

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.