Showroom Customer Service - Luxury Kitchen & Bath Retailer - Agoura Hills

WDC Kitchen & Bath; Agoura Hills (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid vacation and sick leave

Employee discounts on products

Opportunities for professional growth

Job summary

WDC Kitchen & Bath Center is seeking a Showroom Concierge in Agoura Hills to warmly welcome customers and connect them with the right sales staff. The role focuses on service excellence, product knowledge, and building rapport with guests, vendors, and team members.

The ideal candidate has at least two years in luxury retail or related roles, strong MS Office skills, and a professional appearance. Shifts cover typical showroom hours, including some weekends, with opportunities for growth within

Qualifications

• Minimum two years’ experience in luxury retail, customer service, or similar role.
• Proficiency with MS Office.
• Good organizational skills.
• Clear verbal and written communication.
• High school diploma or GED.
• Availability to work 40 hours per week across 5 shifts.
• Business professional attire required.

Responsibilities

• Create welcoming environment for customers and connect opportunities to sales staff per store policy.
• Review and update orders or customer information using the software.
• Perform routine office tasks to support showroom operations.
• Answer calls when reception is unavailable and manage calls/voicemail.
• Engage with customers, vendors and coworkers to build rapport and ensure a positive experience.
• Attend ongoing training on products and processes.

Skills

Customer service

Communication

Organization

Education

High school diploma or GED

Tools

MS Office

Job description

About Us

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Showroom Concierge to join our team and contribute to our continued success.

Description

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Showroom Concierge to join our team and contribute to our continued success.

About The Role

Our ideal candidate will have great aptitude for providing a welcoming environment and thrives by providing thoughtful solutions. This role is ideal for someone who is naturally curious about systems, products, and people. The construction industry moves fast, so we are eager to find a candidate that thrives in a fast-paced, ever-changing work environment and is eager to build a career into administrative leadership or sales consultations.

Key Responsibilities

• Provides a welcoming environment to all customers entering the building, then matches new customer opportunities to sales staff based on store policy.
• Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
• Performs routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
• Promptly, accurately, professionally and courteously receive telephone calls if Reception is not available. Adept at using all telephone system features for forwarding calls, placing on hold, and checking voicemails.
• Engages with Customers professionally and courteously with genuine concern for their WDC experience needs. Builds rapport with guests of the showroom, customers, vendors and coworkers.
• Attend on-going training courses to stay current on our products.
• Work as a team player and partner with fellow team members to create a positive, supportive, respectful and cohesive work environment.
• Participate in regular shifts to cover store operational hours, including weekends and some holidays.
• Manages refreshment area and takes stock to ensure adequately supplied. Assists with product demonstrations when needed.
• Is aware of Showroom display standards and escalates concern to the appropriate people if an area is not aligned with these standards related to marketing and pricing.
• Leads the seasonal store decoration efforts in collaboration with Area Manager.

Qualifications

• At least two years’ experience within a luxury retail, customer service, or similar role required.
• Proficiency in MS Office
• Good organizational skills
• Able to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required
• Availability to work 5 weekly shifts totaling 40 hours per week. Shifts are typically, 9:30am – 6:00pm
• Working Environment & Conditions: General showroom setting, frequently sitting, standing, walking, and using computer and phone.
• Required to wear business professional attire.

What We Offer

• Starting Pay Range: $19.00 - $23.00 an hour
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and sick leave
• Employee discounts on products
• Opportunities for professional growth and advancement

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.