Showroom CSR & Logistics Support Specialist

MSI; Los Angeles (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Insurance

401(k) matching

Tuition reimbursement

Job summary

MSI in Los Angeles, CA, is seeking a Customer Service Representative to engage customers across phone, email, and in-person interactions at the showroom. The role includes processing orders, coordinating logistics, and ensuring high levels of service.

The CSR will maintain records, follow up on quotes, schedule deliveries, and support trade customers with MSI materials. Previous customer service experience and strong communication are required; bilingual Spanish is a plus.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Proficient with PCs and navigating a multi-window environment.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Process sales transactions, payments, and generate sales orders.

Skills

Customer service

Multi-channel

Showroom guidance

Order processing

Spanish

Education

High School Diploma

Tools

MS Outlook

Excel

Job description

MSI in Los Angeles, CA, is seeking a Customer Service Representative to engage customers across phone, email, and in-person interactions at the showroom. The role includes processing orders, coordinating logistics, and ensuring high levels of service.

The CSR will maintain records, follow up on quotes, schedule deliveries, and support trade customers with MSI materials. Previous customer service experience and strong communication are required; bilingual Spanish is a plus.