Showroom Coordinator: Scheduling & Sales Support

FERGUSON; Braintree (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson is seeking a Showroom Coordinator in Braintree, MA to greet showroom guests, manage appointments and bids, and support a high‑volume sales environment. You will answer phones, coordinate schedules, and maintain customer folders while upholding Ferguson’s commitment to service excellence.

The role requires a high school diploma or GED, sales/customer service experience, and proficiency with Word, Excel, PowerPoint and Outlook. Strong communication and presentation skills are essential.

Qualifications

• High school diploma or GED or equivalent education.
• Experience in sales and customer service.
• Strong interpersonal skills and ability to prioritize workload.
• Proficient with Word, Excel, PowerPoint and Outlook.
• Attention to detail in task oriented responsibilities.
• Analytical thinking with an eye for business.
• Strong communication and presentation skills.

Responsibilities

• Greet guests in showroom and build lasting customer relationships.
• Answer and direct incoming phone calls with a positive demeanor.
• Communicate appointment policy effectively.
• Manage sign-ins, appointment book and customer job folders.
• Maintain bid follow-up system and prepare literature packages.
• Send appreciation notes to customers for full house selections.

Skills

Sales

Customer service

Interpersonal skills

Communication

Presentation skills

Analytical thinking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Ferguson is seeking a Showroom Coordinator in Braintree, MA to greet showroom guests, manage appointments and bids, and support a high‑volume sales environment. You will answer phones, coordinate schedules, and maintain customer folders while upholding Ferguson’s commitment to service excellence.

The role requires a high school diploma or GED, sales/customer service experience, and proficiency with Word, Excel, PowerPoint and Outlook. Strong communication and presentation skills are essential.