Showroom Coordinator: Customer Experience Lead

Ferguson; Seattle (WA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) with company match

Life insurance

Job summary

Ferguson seeks a Showroom Coordinator in Seattle to greet guests, manage sign-ins and appointments, and deliver exceptional customer service. You will use MS Office tools to support daily operations and help maintain strong customer relationships.

The role requires a high school diploma or GED, sales and service experience, and teamwork. Hours are Mon–Fri 8–5 with rotating Saturdays; pay ranges from $15.00 to $23.80 per hour, with potential higher based on experience.

Qualifications

• High school diploma or GED required.
• Experience in sales and customer service.
• Strong interpersonal and communication skills.
• Proficient with Word, Excel, PowerPoint, Outlook.
• Attention to detail and ability to multitask.

Responsibilities

• Greet guests upon arriving in our showroom, learn their motivation for their visit and developing a lasting customer relationship
• Answer and direct incoming phone calls with a positive demeanor
• Optimally communicate appointment policy
• Manage customer sign-ins, appointment book and customer job folders
• Maintain bid follow-up system and prepare literature packages
• Address “Thank You” cards to customers for full house selections

Skills

Sales experience

Customer service

Interpersonal skills

Microsoft Office Suite

Attention to detail

Analytical thinking

Presentation skills

Education

High school diploma / GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ferguson seeks a Showroom Coordinator in Seattle to greet guests, manage sign-ins and appointments, and deliver exceptional customer service. You will use MS Office tools to support daily operations and help maintain strong customer relationships.

The role requires a high school diploma or GED, sales and service experience, and teamwork. Hours are Mon–Fri 8–5 with rotating Saturdays; pay ranges from $15.00 to $23.80 per hour, with potential higher based on experience.