Showroom Concierge

TileBar; Burlington (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K match

Paid Time Off

Job summary

TileBar in Burlington, MA is seeking a courteous Showroom Concierge to support our Sales team with exceptional customer service, product knowledge, and administrative duties. You’ll be a primary contact in a two-person showroom team, helping clients in person and over the phone to ensure a seamless experience.

Ideal candidates have 2–3 years of sales support, CRM proficiency, strong communication, and the ability to manage multiple tasks while maintaining brand standards.

Qualifications

• 2–3 years of Sales Support experience.
• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries.
• Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

Responsibilities

• Create a warm, welcoming showroom experience for clients in person or over the phone.
• Assist sales representatives with sample requests, quoting, order placement, tracking and returns; maintain CRM records.
• Develop product knowledge to provide accurate information and support client decisions.
• Collaborate with showroom staff and internal teams to ensure smooth order processing and on-time delivery.

Skills

CRM proficiency

Sales support

Customer service

Time management

Tools

CRM systems

Job description

Job Title: Showroom Concierge

Location: Burlington, MA

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a service-driven professional to join our dynamic team. In this role, you will play a vital part in our growth trajectory.

We are seeking an enthusiastic and service-driven individual to join our Burlington showroom as a Showroom Concierge. This Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom. As part of a two-person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client’s interaction. TileBar offers a competitive compensation package that includes a strong base salary.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Customer Experience

• Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.
• Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
• Promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience.

Sales & Order Support

• Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.
• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.

Product & Project Knowledge

• Develop and maintain a strong understanding of TileBar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.

Team Collaboration

• Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.
• Collaborate across departments to ensure efficient order processing and timely delivery.
• Assist with additional showroom and sales-related tasks as needed to enhance the client’s experience.

Brand Representation

• Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.
• Contributing to our friendly, knowledgeable, and service-driven culture.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• 2–3 years of relevant Sales Support experience.
• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
• Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

Skills & Competencies

• Proficiency in CRM systems (required).
• Strong time management skills with the ability to multitask across multiple projects.
• Excellent interpersonal, de-escalation, and problem-solving skills.
• Ability to collaborate effectively with team members across departments.

Additional Requirements

• Flexibility to work retail hours, including weekends, evenings, and special events as needed.
• Ability to travel occasionally for market events, training, or showroom openings.
• Ability to lift up to 25 lbs. for sample movement and showroom maintenance.

Talent Standards for Success

At TileBar, how we work matters as much as what we achieve. In this role, success will also be measured by how consistently you demonstrate TileBar’s five Talent Standards.

Results Ownership & Accountability

Takes ownership of responsibilities and outcomes, communicates proactively, manages commitments and deadlines responsibly, follows through, and addresses risks or issues that may impact results.

Collaboration & Team Contribution

Works well with others, supports team and company goals, shares information appropriately, and builds productive relationships with colleagues, leaders, and cross-functional partners.

Organizational Mindset

Understands how individual work, decisions, and priorities affect other people, teams, customers, and the broader company. Balances role‑specific responsibilities with what supports the best overall outcome for TileBar.

Adaptability & Continuous Improvement

Adapts to changing priorities, learns new ways of working, remains open to feedback, and looks for opportunities to improve processes, outcomes, and how work gets done.

Judgment & Problem Solving

Uses critical thinking and sound judgment to solve problems, manage priorities, make informed decisions, and know when to act independently, involve others, or elevate.

About TileBar

At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.

TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.

Benefits

• At Soho Studio/TileBar, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability in addition to a Company match on 401K, and Free Weekly Lunch. Our employees also receive Paid Time Off (PTO), Holidays, and Personal Days.

Compensation

$55,000 - 60,000 per year

Actual compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.