Showroom Concierge

TileBar; Paramus (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

TileBar in Paramus, NJ is seeking a Showroom Concierge to support sales and deliver exceptional client experiences in our showroom. You will be the first point of contact, provide product knowledge, handle orders and quotes, and collaborate with sales reps to ensure smooth transactions.

As part of a small team, you will help maintain CRM records, assist with sample requests, and contribute to a high-touch, service-driven environment.

Qualifications

• Proven ability to use a CRM system to log client interactions and orders.
• Excellent customer service skills with a professional demeanor.
• Strong written and verbal communication abilities.

Responsibilities

• Create a warm, welcoming showroom presence and assist clients in person, over the phone, or in writing.
• Assist sales representatives with orders, quotes, samples, tracking, and returns; maintain detailed CRM notes.
• Develop product knowledge to answer client inquiries accurately and efficiently.
• Collaborate with showroom staff and internal teams to ensure smooth order processing and timely delivery.
• Represent TileBar professionally and align with brand standards in all client interactions.

Skills

CRM proficiency

Customer service

Communication

Job description

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a service-driven professional to join our dynamic team. In this role, you will play a vital part in our growth trajectory.

Location: Paramus, NJ

We are seeking an enthusiastic and service-driven individual to join our Paramus showroom as a Showroom Concierge. This Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom. As part of a two-person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client’s interaction. TileBar offers a competitive compensation package that includes a strong base salary.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Customer Experience

• Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.
• Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
• Promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience.

Sales & Order Support

• Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.
• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.

Product & Project Knowledge

• Develop and maintain a strong understanding of TileBar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.

Team Collaboration

• Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.
• Collaborate across departments to ensure efficient order processing and timely delivery.
• Assist with additional showroom and sales-related tasks as needed to enhance the client’s experience.

Brand Representation

• Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.
• Contributing to our friendly, knowledgeable, and service-driven culture.

Qualifications

• 2–3 years of relevant Sales Support experience.
• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
• Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

Skills & Competencies

• Proficiency in CRM systems (required).
• Strong time management skills with the ability to multitask across multiple projects.
• Excellent interpersonal, de-escalation, and problem-solving skills.
• Ability to collaborate effectively with team members across departments.

Additional Requirements

• Flexibility to work retail hours, including weekends, evenings, and special events as needed.
• Ability to travel occasionally for market events, training, or showroom openings.
• Ability to lift up to 25 lbs. for sample movement and showroom maintenance.

Talent Standards for Success

At TileBar, how we work matters as much as what we achieve. In this role, success will also be measured by how consistently you demonstrate TileBar’s five Talent Standards.

Results Ownership & Accountability

Takes ownership of responsibilities and outcomes, communicates proactively, manages commitments and deadlines responsibly, follows through, and addresses risks or issues that may impact results.

Collaboration & Team Contribution

Works well with others, supports team and company goals, shares information appropriately, and builds productive relationships with colleagues, leaders, and cross-functional partners.

Organizational Mindset

Understands how individual work, decisions, and priorities affect other people, teams, customers, and the broader company.

Balances role‑specific responsibilities with what supports the best overall outcome for TileBar.

Adaptability & Continuous Improvement

Adapts to changing priorities, learns new ways of working, remains open to feedback, and looks for opportunities to improve processes, outcomes, and how work gets done.

Judgment & Problem Solving

Uses critical thinking and sound judgment to solve problems, manage priorities, make informed decisions, and know when to act independently, involve others, or elevate.

About TileBar

At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.

TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability