Showroom Client Experience Specialist

Stark Carpet; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Stark Carpet in Atlanta's showroom is seeking a Client Experience Representative to welcome clients, answer the showroom line, relay messages, and support account managers with billing and inventory check-in/out.

You will track client information in the company system, help keep the showroom presentable, train teammates on front desk duties, and handle general inquiries using Microsoft Office and Outlook.

Qualifications

• Interest in the design industry is preferred.
• Must possess a pleasant demeanor, interpersonal skills and the ability to speak in a clear, articulate manner.
• Frequently communicates with coworkers. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position most of the working day.
• Constantly operating a computer, and other office productivity machinery such as calculators, printers, and phones.
• Must be familiar with Microsoft Office and Outlook with data entry capabilities.
• Must be extremely detail-oriented and work well under pressure in fast-paced environments.
• Degree preferred. Minimum one year of professional experience.

Responsibilities

• Answer the showroom’s main line, take and relay messages, and transfer calls.
• Greet clients in the showroom and announce their arrival to appropriate parties.
• Answer general inquiries from team members and the public as necessary.
• Track client information in company system.
• Train team members on front desk duties as needed.
• Ensure Showroom is presentable. i.e. stock water bottles, refill candy jars, place order pads on tables.
• Assist Account Managers with Billings.
• Assist clients with sign-out/sign-in of inventory Administrative responsibilities like supply ordering, invoice filing, Outlook calendar, etc.
• Perform other tasks and duties as assigned.

Skills

Pleasant demeanor

Interpersonal skills

Clear articulation

Detail-oriented

Under pressure

Education

Degree preferred

Tools

Microsoft Office

Outlook

Job description

Stark Carpet in Atlanta's showroom is seeking a Client Experience Representative to welcome clients, answer the showroom line, relay messages, and support account managers with billing and inventory check-in/out.

You will track client information in the company system, help keep the showroom presentable, train teammates on front desk duties, and handle general inquiries using Microsoft Office and Outlook.