Client Experience Representative

Stark Carpet Corp.; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Stark Carpet Corp. in Atlanta is seeking a Client Experience Representative for our showroom. You will welcome visitors, answer calls, relay messages, track client information, and support account managers with billing and inventory sign-in/out.

The role emphasizes excellent communication and organization in a design-focused environment. Ideal candidates have a year of professional experience, strong Microsoft Office/Outlook skills, and a personable, detail-oriented approach to front desk duties

Qualifications

• Degree preferred. Minimum one year of professional experience.

Responsibilities

• Answer the showroom’s main line, take and relay messages, and transfer calls.
• Greet clients in the showroom and announce their arrival to appropriate parties.
• Answer general inquiries from team members and the public as necessary.
• Track client information in company system.
• Train team members on front desk duties as needed.
• Ensure showroom is presentable and stocked (water, candy, pads).
• Assist Account Managers with billings and sign-out/sign-in of inventory.
• Administrative duties include supply ordering, invoice filing, Outlook calendar tasks.
• Perform other tasks as assigned.

Skills

Pleasant demeanor

Interpersonal skills

Clear communication

Accurate information exchange

Team communication

Detail-oriented

Under pressure

Microsoft Office

Outlook data entry

Front desk duties

One year experience

Education

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Job description

STARK is seeking a Client Experience Representative in our Atlanta Showroom. This is a great opportunity for design industry enthusiasts to start up with one of the biggest names in the field.

Job Responsibilities:

• Answer the showroom’s main line, take and relay messages, and transfer calls
• Greet clients in the showroom and announce their arrival to appropriate parties
• Answer general inquiries from team members and the public as necessary
• Track client information in company system
• Train team members on front desk duties as needed
• Ensure Showroom is presentable. i.e. stock water bottles, refill candy jars, place order pads on tables
• Assist Account Managers with Billings
• Assist clients with sign-out/sign-in of inventoryAdministrative responsibilities like supply ordering, invoice filing, Outlook calendar, etc.
• Perform other tasks and duties as assigned

Job Requirements:

• Interest in the design industry is preferred
• Must possess a pleasant demeanor, interpersonal skills and the ability to speak in a clear, articulate manner
• Frequently communicates with coworkers. Must be able to exchange accurate information in these situations
• Must be able to remain in a stationary position most of the working day. Moving through office occasionally to access file cabinets
• Constantly operating a computer, and other office productivity machinery such as calculators, printers, and phones
• Must be familiar with Microsoft Office and Outlook with data entry capabilities.
• Must be extremely detail-oriented and work well under pressure in fast-paced environments.
• Degree preferred. Minimum one year of professional experience.

COMPANY INFO

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

Our Mission:
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

STARK is a certified Great Place to Work® (June 2026– June 2027) — and that comes straight from our people. 85% of our employees say STARK is a great place to work, 28 points above the typical U.S. company. See our full certified profile and what our team says about working here: greatplacetowork.com/certified-company/7023725

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.