Short-Term Disability Case Manager

Symetra Financial Corporation; Idaho; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Symetra Financial Corporation is seeking a Short-Term Disability Case Manager to join their team. The role involves evaluating and managing disability claims with a focus on accuracy, customer service, and effective communication. Candidates should have a high school diploma and previous experience in claims management. Symetra offers a flexible work environment with competitive compensation and benefits.

Benefits

Flexible full-time or hybrid telecommuting arrangements

401(k) plan with company matching

Paid time away including vacation and sick time

Community give-back programs

Qualifications

• 1–3 years of STD claims experience preferred.
• Knowledge of STD, SDI, and Absence management products preferred.
• Understanding of medical terminology, anatomy, and pathology preferred.

Responsibilities

• Evaluate and manage new and ongoing STD, SDI, and AM claims.
• Gather and assess clinical and financial information.
• Communicate clearly with claimants and employers.

Skills

Excellent communication

Decision-making

Organizational skills

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Claim Vantage

Job description

Symetra has an exciting opportunity to join our team as aShort-Term Disability Case Manager!

About the role

In this role, you’ll be responsible for making timely, accurate, and customer-focused decisions on STD, Statutory Disability Insurance (SDI), and Absence Management (AM) claims. You’ll collaborate with internal and external partners to gather and analyze information, ensuring each claim is handled with care, efficiency, and empathy.

What You Will Do

• Evaluate and manage new and ongoing STD, SDI, and AM claims with accuracy and timeliness.
• Gather and assess clinical, vocational, employer, and financial information to support claim decisions.
• Apply contract terms and procedural guidelines to determine claim outcomes.
• Maintain detailed and accurate documentation in claim systems.
• Communicate clearly and professionally with claimants, employers, and internal teams.
• Develop and follow claim management plans to achieve optimal outcomes.
• Deliver compassionate, customer-first service that builds trust and confidence.
• Foster a collaborative, respectful, and high-performing team environment.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit.” Daniel P. – Director, Underwriting

“The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.” Sydney S. - Actuarial Associate II

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.00 - $36.23 plus eligibility for annual bonus program

Who You Are

• High school diploma or equivalent required.
• 1–3 years of STD claims experience preferred.
• Knowledge of STD, SDI, and Absence management products and relevant regulations preferred.
• Understanding of medical terminology, anatomy, and pathology preferred.
• Excellent communication, decision-making, and organizational skills.
• Strong customer service and problem-solving skills.
• Able to manage multiple priorities concurrently with attention to detail.
• Proficiency with the Microsoft Office Suite required.
• Claim Vantage experience a plus.
• NY Independent Adjuster license or industry certifications (e.g., FMLA Specialist) are a plus.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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