Shopify Transitions & Optimization Specialist

corpfollettexternal

Westchester (IL)

On-site

USD 70,000 - 95,000

Full time

7 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Follett Higher Education is seeking a Shopify Transitions Specialist to support successful transition, optimization, and ongoing operations of the Shopify platform. The role blends product management, platform support, issue resolution, and operational enablement to ensure a consistent user and customer experience.

The position requires a Bachelor's degree or equivalent with 3–5 years in retail technology, Shopify implementation, and strong communication skills.

Qualifications

Bachelor's degree or equivalent.
3–5 years in retail store systems, product management, business analysis, or retail technology.
Experience implementing Shopify.
Strong written and verbal communication skills.
Analytical, proactive, and able to manage multiple priorities in a fast-paced retail POS environment.

Responsibilities

Track, prioritize, and manage outstanding issues and support tickets through resolution.
Coordinate updates with Project Managers using JIRA and Slack.
Ensure timely follow-up with stakeholders regarding ticket status, risks, and next steps.
Create, maintain, and update process documentation, training materials, and knowledge resources.
Serve as a train-the-trainer lead for field teams by facilitating training sessions on Shopify enhancements and processes.