Shopify POS Launch Lead

Lazer; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Lazer is a world-class digital product studio with 180+ senior engineers and designers. We partner with top brands to launch complex systems and help stores operate more efficiently.

As Shopify POS Launch Lead, you’ll be the face of these rollouts, working with enterprise retail teams to audit current store operations, refine SOPs, configure in-POS workflows, and drive go-live success. This hands-on role blends on-site collaboration with travel, requires aligning hours to ET/PT, and demands

Qualifications

• 3+ years of experience in retail systems rollout, POS implementation, or store operations enablement.
• Hands-on Shopify POS / POSOS experience and understanding of its constraints.
• Proven track record leading multi-store rollout with on-site training and go-live support.

Responsibilities

• Discovery & process definition for rollout projects.
• Shopify POS configuration and setup.
• Training & change management for store teams.
• Rollout execution & hypercare support.
• Coordinate with Technical Architect + Engineering (without owning the build).
• Hardware support (light) for POS rollout.

Skills

Retail systems rollout

Shopify POS experience

On-site training & go-live support

SOP/documentation skills

Stakeholder coaching

Travel willingness

Job description

Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue.

Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable retail brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, Polymarket, and more.

We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more!

Join Lazer and help us solve problems and build the next generation of products!

The Role

Some of the world’s most recognized retail brands are rethinking how their stores operate, and Shopify POS is at the center of that transformation. We’re looking for the person who will be on the ground making it happen.

As our Shopify POS Launch Lead , you’ll be the face of these rollouts, working directly with enterprise retail teams to reshape how they run their stores. That means getting deep into how a brand’s operations actually work today, auditing current store operations, refining their SOPs, configuring in-POS workflows, and preparing the training that sets their teams up to thrive. Then you own the full journey through go-live, being the steady hand in the room when a major brand flips the switch for the first time.

This isn’t a behind-the-desk role. You’ll be on-site, in the mix, and the reason these rollouts succeed.

_ Please Note: _ The ideal candidate should be able to align their working hours to Eastern Time (ET) or Pacific Time (PT) and should be comfortable with travel.

What You’ll Do:

1. Discovery & process definition

2. Shopify POS configuration

3. Training & change management

4. Rollout execution & hypercare

5. Coordinate with Technical Architect + Engineering (without owning the build)

6. Hardware support (light)

Who You Are:

Must-Haves:

• 3+ years of experience in retail systems rollout, POS implementation, store systems, retail operations enablement, or similar.

• Hands-on experience with Shopify POS / POSOS (or very close equivalent) and its constraints/limitations.

• Proven track record leading multi-store rollout(s) with on-site training and go-live support.

• Strong SOP/documentation skills (clear, operationally usable process writing).

• Comfortable in-store: can coach associates/managers, adapt to fast-paced environments, and keep calm during launch issues.

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