ShopGoodwill Product Specialist

Goodwill of Central and Southern Indiana, Inc.; Scottsburg (IN); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Comprehensive benefits program

Sabbatical and parental leaves

Retirement planning with match

Health plan

Job summary

The Shopgoodwill Product Specialist at Goodwill of Central and Southern Indiana, Inc. works inside the Scottsburg store to identify, select, and forward high-value donations to our eCommerce facility, supporting online sales growth.

The role also covers in-store tasks as needed to assist the management team and reach operational goals. Responsibilities include screening donations for value, preparing items for online listings, ensuring quality postings, and helping meet budget targets while

Qualifications

• Ability to engage with customers impartially and effectively.
• Works well with others to achieve store goals.
• Clear written and verbal communication across channels.
• Solid knowledge of office tools and internet navigation.
• Proactively learns and applies new skills to improve results.
• Focus on hitting targets while upholding ethics and confidentiality.
• Attention to accuracy and quality in handling donations.

Responsibilities

• Searches incoming donations for high-value merchandise.
• Processes and organizes products for eCommerce and in-store showcases.
• Completes required training to support online sales goals.
• Maximizes online posting percentage while maintaining a high average ticket.
• Maintains clean, orderly work area.
• Meets financial goals/budget targets.

Skills

Customer Focus

Teamwork

Communication Skills

Technical Knowledge

Continuous Learning

Results-Oriented

Ethical

Attention to Detail

Job description

Position Status: Full-Time

Hourly Rate: $12

Location/Address

543 Mansfield Dr., Scottsburg, IN 47170

Job Summary

The Shopgoodwill Product Specialist works inside the retail store location and assists the store management team in reaching the operational goals of the site by identifying, selecting, and forwarding high-value items to our eCommerce facility to support the growth of Goodwill's online sales. This role will also function in various capacities within the store location when needed.

Example Duties and Activities

• Searches incoming donations for high-value merchandise.
• Processes and organizes products for eCommerce and in-store showcases.
• Completes all required training to assist the site in achieving online sales goals.
• Maximizes online posting percentage while maintaining a high average ticket.
• Maintains clean and orderly work area.
• Hits financial goal/budget.

Required Competencies

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, and navigation of the internet.
• Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one's skills. Good retention and ability to apply learning to a future set of parameters.
• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets. Adept at effectively prioritizing multiple priorities and is driven to continually improve the results.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.
• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.

Preferred Competencies

• Industry Expertise - Has knowledge of the value of antique and designer products including jewelry, artwork, furniture, dishes, etc. Possesses a refined eye for identifying products that are collectibles. Understands and stays current on marketplace trends. Has a thirst for knowledge and applies it appropriately. Driven to find answers through research and collaboration.

Other Requirements

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.
• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.

Benefits

Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match

Mission and Values

Goodwill is an EEO Employer/Vet/Disabled employer Retail1 Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill's values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.