Shop Technician & Delivery

Douglas Water Conditioning; Traverse City (MI); On-site; USD 27,276 - 38,848; Full time

Job summary

Douglas Water Conditioning in Traverse City is seeking a Technician to handle salt and bottled water deliveries. The role includes creating delivery orders, ensuring clean deliveries, and general shop assistance. Strong customer service and communication skills are essential, as well as the ability to lift and drive safely. A high school diploma is required, and the position offers an hourly rate starting at $24.

Qualifications

• Must have excellent customer service skills.
• Must be able to drive a forklift.
• Familiarity with hand tools required.
• Strong communication skills essential.
• Capacity to analyze a situation and prioritize tasks.
• Physically capable of standing and walking for extended periods.
• Able to lift and carry 40 to 80 pounds consistently.
• Must be able to pass a background check.
• Must have a clean driving record.
• Chauffeur's license is a plus.
• DOT Medical Card is a plus.

Responsibilities

• Create delivery orders for all salt, bottled water, and filters.
• Deliver salt, bottled water, and filters to customers.
• Collect payment at time of delivery.
• Change pre-filters and post-filters as needed.
• Ensure cleanliness after deliveries.
• Provide ETA on delivery when requested.
• Submit completed delivery tickets to customer service.
• Assist around the shop with administrative tasks.
• Help with inventory of stock on delivery trucks.
• Load and unload stock from delivery trucks.
• Maintain company vehicles.

Skills

Customer service skills

Forklift driving

Familiarity with hand tools

Strong communication skills

Task prioritization

Physical capability for extended periods

Ability to lift 40 to 80 pounds

Background check pass

Clean driving record

Chauffeur's license

DOT Medical Card

Education

High School Diploma or GED

Job description

Overview

Salt And Bottled Water Delivery Job Description

Douglas Water Conditioning is looking to hire a Technician for the shop along with the ability to deliver also. We are a leader in the water treatment industry with over 50 years of experience specializing in water treatment systems, drinking water systems, bottled water, softener salt, etc., and we are affiliated with Costco. Douglas Water Conditioning has a loyal customer base and we are extremely successful at providing stable careers for our employees and problem free water for our customers.

Reports To

• Service Manager
• All Managing Partners

Responsibilities

• Create the delivery order for all salt, bottled water, and filter deliveries for the day and provide a copy of the route to the customer service representatives.
• Deliver salt, bottled water, and filters to residential & commercial customers, ensuring that the customer signs the delivery ticket acknowledging they received their order.
• Ensure that payment (cash, check, money order, or credit card) is collected at time of delivery. If customer has a house account, obtain signature and confirm billing address.
• Change pre filters and post filters, when required, when there is a product delivery scheduled.
• Ensure that the customer's premises is clean after making the delivery ensuring there is no salt or water spillage.
• Contact customers, when requested, to provide an ETA on their delivery.
• When deliveries are complete for the day, provide the completed delivery tickets to the CSRs ensuring that the product charges are calculated correctly, the billing address is correct, and/or the customer has signed the delivery ticket.
• Provide general assistance around the shop when necessary, including administrative and technical tasks.
• Assist with monthly inventory of stock on delivery trucks.
• Load and unload stock from delivery trucks, when requested.
• Clean and maintain company vehicles as needed.
• Miscellaneous duties as assigned

Skills And Qualifications

• Must have excellent customer service skills
• Must be able to drive a forklift
• Familiarity with hand tools
• Strong communication skills
• Capacity to analyze a situation and prioritize tasks
• Physically capable of standing and walking for extended periods of time
• Able to lift and carry 40 to 80 pounds on a consistent basis
• Must be able to pass a background check
• Must have a clean driving record
• Chauffeur's license a plus
• DOT Medical Card a plus

Education

• High School Diploma or GED equivalent required

Compensation

• Hourly (Non-Exempt)
• $24+