Shop Technician

Douglas Water Conditioning; Traverse City (MI); On-site; USD 39,000 - 44,000; Full time

Job summary

Douglas Water Conditioning is seeking a Shop Technician who will also perform delivery of salt, bottled water, and filters. The role includes ticketing deliveries, collecting payments, and ensuring delivery accuracy for both residential and commercial customers.

Candidate must be able to drive a forklift, lift 40–80 lbs, and pass a background check. High school diploma or GED is required, and a clean driving record is preferred.

Qualifications

• High school diploma or GED required.
• Must have excellent customer service.
• Forklift operation required or assessable.
• Physically capable of standing, walking, and lifting 40–80 lbs.

Responsibilities

• Create the delivery order for salt, bottled water, and filters and provide a route copy to CSRs.
• Deliver to residential and commercial customers; obtain delivery signature and collect payment.
• Ensure premises are cleaned and free of salt/water spills after delivery; confirm billing address.
• Handle pre/post filters changes when deliveries are scheduled.
• Provide general shop assistance and perform administrative tasks as needed.

Skills

Customer service

Forklift

Hand tools

Communication

Prioritization

Physical stamina

Lifting 40‑80 lbs

Background check

Clean driving record

Chauffeur license

DOT medical card

Education

High School Diploma or GED

Job description

SALT AND BOTTLED WATER DELIVERY / SHOP TECH

Douglas Water Conditioning is looking to hire a Technician for the shop along with the ability to deliver also. We are a leader in the water treatment industry with over 50 years of experience specializing in water treatment systems, drinking water systems, bottled water, softener salt, etc., and we are affiliated with Costco. Douglas Water Conditioning has a loyal customer base and we are extremely successful at providing stable careers for our employees and problem free water for our customers.

Reports To

• Service Manager
• All Managing Partners

Job Responsibilities

• Create the delivery order for all salt, bottled water, and filter deliveries for the day and provide a copy of the route to the customer service representatives.
• Deliver salt, bottled water, and filters to residential & commercial customers, ensuring that the customer signs the delivery ticket acknowledging they received their order.
• Ensure that payment (cash, check, money order, or credit card) is collected at time of delivery. If customer has a house account, obtain signature and confirm billing address.
• Change pre filters and post filters, when required, when there is a product delivery scheduled.
• Ensure that the customer's premises is clean after making the delivery ensuring there is no salt or water spillage.
• Contact customers, when requested, to provide an ETA on their delivery.

• When deliveries are complete for the day, provide the completed delivery tickets to the CSRs ensuring that the product charges are calculated correctly, the billing address is correct, and/or the customer has signed the delivery ticket.
• Provide general assistance around the shop when necessary, including administrative and technical tasks.

• Assist with monthly inventory of stock on delivery trucks.
• Load and unload stock from delivery trucks, when requested.
• Clean and maintain company vehicles as needed.
• Miscellaneous duties as assigned

Skills and Qualifications

• Must have excellent customer service skills
• Must be able to drive a fork lift
• Familiarity with hand tools
• Strong communication skills
• Capacity to analyze a situation and prioritize tasks
• Physically capable of standing and walking for extended periods of time
• Able to lift and carry 40 to 80 pounds on a consistent basis
• Must be able to pass a background check
• Must have a clean driving record
• Chauffeur's license a plus
• DOT Medical Card a plus

Education

• High School Diploma or GED equivalent required

Compensation Status

• Hourly (Non-Exempt)
• $30

Requirements

None