Shop Technician

Socket.dev; Buford (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Ascendum Machinery in Buford, GA is seeking a Shop Technician to perform repairs and maintenance on construction equipment in our shop. You will work with parts, tools, and safety protocols to ensure high-quality service for customers.

Responsibilities include diagnosing issues, repairing machinery, ordering parts, and maintaining records. The role requires technical schooling, hands-on aptitude, and the ability to work with customers and co-workers in a fast-paced environment.

Qualifications

• Technical school completion in appropriate field.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to communicate positively with customers and coworkers.
• Knowledge of OSHA, MSHA, and Ascendum Machinery safety requirements.
• Aptitude for repairing, troubleshooting, and servicing equipment.
• Mechanical knowledge of tools and equipment.
• Strong hydraulic, electronics, and diesel knowledge.
• Attention to detail and safety compliance.
• Good verbal and written communication; ability to document work clearly.
• Customer-focused service mindset and relationship-building.
• Willingness to work extended hours as needed.

Responsibilities

• Repair and service machinery to achieve complete customer satisfaction.
• Maintain, safely operate, and care for tools and equipment per company requirements.
• Keep up to date with safety and product training and service goals.
• Complete assigned work with minimal re-work.
• Order parts through Ascendum Parts to finish tasks.
• Ensure safety requirements are followed at all times.
• Document work, time clocks, SOC reports as required.
• Maintain shop and yard cleanliness.
• Report unsafe conditions promptly.
• Follow supervisor instructions and participate in training.
• Performs other duties as assigned.

Skills

Communication

Attention to detail

Problem solving

Teamwork

Adaptability

Education

Technical school completion

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Description

POSITION SUMMARY: The Shop Technician provides timely completion of repairs and maintenance to various construction equipment and machinery within shop at Ascendum Branch locations, according to established procedures, while maintaining good working relationships with customers and co-workers.

FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

TRAVEL REQUIREMENTS: Up to 10%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES: Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.

• Repair and service machinery for complete customer satisfaction.
• Maintain, safely operate, and care for company-owned tools and equipment per company requirements.
• Maintain up to date knowledge of all safety training, product training, and service department goals.
• Complete assigned work with minimum re-work.
• Order parts and materials through Ascendum Parts to complete work assignments.
• Ensure all company safety requirements are followed at all times.
• Complete all required paperwork and maintain records/photos/other materials as required, for example, time clocking or collection records, SOC reports.
• Maintain shop and yard cleanliness.
• Promptly report any unsafe conditions, including those related to tools, the facility, or employee actions.
• Adhere to instruction/direction of supervisor.
• Seek formal and informal performance assessments, including performance versus expectations.
• Actively participate in required training, development programs, and electives as suits one’s needs.
• Respond positively to other duties that may be assigned in the scope of the job.

Requirements

EXPERIENCE/COMPETENCIES/PROFICIENCIES: Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:

• Experience and/or Education: Technical school completion in appropriate field.
• Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
• Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
• Knowledge of safe job practices & regulations related to OSHA, MSHA and Ascendum Machinery requirements.
• Possess aptitude for repairing, trouble shooting, and servicing equipment in changing environments.
• Possess mechanical knowledge of tools and mechanical work for repairing equipment.
• Possess above average knowledge of hydraulics, electronics, diesel engines.
• Possess strong attention to detail.
• Raise issues and concerns promptly.
• Possess good verbal and written communication skills.
• Document work in a clear and concise manner.
• Proven ability to complete work with energy and enthusiasm.
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.
• Must possess own set of tools for repairing equipment.

PHYSICAL DEMANDS: Being able to meet the Physical Demands of the job is an essential duty of the job.

• While performing this job, employee is regularly required to talk or hear.
• The position requires the ability to sit, stand and walk for long periods.
• The position requires the ability to kneel, stoop, bend, climb and crawl without restrictions.
• The position requires the continuous use of wrists, hands and/or fingers.
• The position requires the ability to lift up to 75 pounds.
• The position requires the ability to work in varying outdoor/indoor environments with various terrain.
• Employees are expected to meet the Physical Dmands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.