Shop Service Writer - Virginia Store

L&M Fleet Supply; Virginia (MN); Sur place; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Life & Disability Insurance

Paid Time Off

Employee Discount 10%

Résumé du poste

L&M Fleet Supply Virginia Store in Virginia, MN is seeking a Shop Service Writer who enjoys helping customers and keeping operations running smoothly. You will interact with customers to understand needs, guide them to the right services, and coordinate with shop technicians to schedule repairs.

The role supports the tire and lube/small engine shop with parts ordering, special orders, sales assistance, and POS tasks, while promoting a friendly, efficient service experience for every guest.

Qualifications

• Previous automotive and/or small engine service and/or customer service experience preferred.

Responsabilités

• Schedule and track service/repair activities for tire & lube/small engine shop and act as liaison between shop technicians and customers.
• Order parts and assist customers with special orders; provide sales assistance and POS support.
• Coordinate shop operations within the store to ensure a smooth customer experience.

Connaissances

Customer service

Communication

Description du poste

Shop Service Writer - Virginia Store (Full-Time and Part-Time Hours)

Location: Virginia,MN 55792

Department: Salesfloor

Shop Service Writer

Our Perfect Match:

We are looking for someone who loves to communicate with customers & likes to have fun at work, while getting things done. You will also work directly with customers to understand their needs, identify the right products/services, and act as a liaison between our shop technicians & customers. Previous experience and/or knowledge in automotive and/or small engine service & customer service is preferred.

Job Type: Full Time & Part-Time Hours

Schedule: Flexible Work Schedule, Varied Shift Times

Targeted Pay Range: $15-18 per hour.

(Starting rate of pay varies based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.)

What you'll do in this role:

The Shop Service Writer is responsible for providing a high level of customer service at L&M Supply repair shop/parts counter, including scheduling and tracking the service and repair activities of the tire & lube/small engine repair shop. The Shop Service Writer acts as a liaison between the shop technician and the customer - ordering parts, assisting customers with special orders, providing sales assistance, POS functions, and maintaining the overall coordination of shop operations within the store.

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are some traits we look for:

• Customer-Focus


• Ensures Accountability


• Decision-Quality/Decision-Making Abilities


• Reliability

Advantages for Full-Time Employees:

Our Full-Time employees are offered an extensive benefit package including:

• 401(k) plan, with a generous employer match of 10%


• Life & Disability Insurance


• Paid Time Off - the longer you're with us, the more you get!


• 10% Employee Discount


• Wellness Program


• And much more!

At L&M, everyone plays a critical role in creating exceptional, modern-day retail experiences that are firmly rooted in our past. Our unique product line requires knowledgeable and friendly employees to ensure complete customer satisfaction. As we grow, we are committed to remain a small company at heart by treating people according to the Golden Rule. We always want our customers to leave with a smiling face and our staff to love coming to work for us.