Shop Service Writer - Grand Rapids Store

L&M Fleet Supply; Grand Rapids (MN); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

401(k) plan with 10% match

Life & Disability Insurance

Paid Time Off

10% Employee Discount

Wellness Program

Job summary

L&M Fleet Supply in Grand Rapids, MN is seeking a Shop Service Writer for the Grand Rapids store. This full-time role handles customer interactions, scheduling, and coordination between the shop and customers at the parts counter.

Prior automotive or small engine service knowledge and strong communication are preferred. The position offers a flexible schedule, full-time hours, and a pay range of $15–$18 per hour, with starting pay based on location and experience.

Qualifications

• Automotive or small engine service knowledge preferred.
• Customer service experience is beneficial.

Responsibilities

• Schedule and track service and repair activities for the tire and lube/small engine shop.
• Coordinate parts ordering, assist customers with special orders, and handle POS tasks.
• Act as liaison between shop technicians and customers to ensure smooth shop operations.

Job description

Shop Service Writer - Grand Rapids Store (Full-Time Hours)

Location: Grand Rapids,MN 55744

Department: Service Shop

Shop Service Writer

Our Perfect Match:

We are looking for someone who loves to communicate with customers & likes to have fun at work, while getting things done. You will also work directly with customers to understand their needs, identify the right products/services, and act as a liaison between our shop technicians & customers. Previous experience and/or knowledge in automotive and/or small engine service & customer service is preferred.

Job Type: Full-Time Hours

Schedule: Flexible Work Schedule, Varied Shift Times

Targeted Pay Range: $15-18 per hour.

(Starting rate of pay varies based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.)

What you'll do in this role:

The Shop Service Writer is responsible for providing a high level of customer service at L&M Supply's repair shop/parts counter, including scheduling and tracking the service and repair activities of the tire & lube/small engine repair shop. The Shop Service Writer acts as a liaison between the shop technician and the customer - ordering parts, assisting customers with special orders, providing sales assistance, POS functions, and maintaining the overall coordination of shop operations within the store.

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are some traits we look for:

• Customer-Focus
• Ensures Accountability
• Decision-Quality/Decision-Making Abilities
• Reliability

Advantages for Full-Time Employees:

Our Full-Time employees are offered an extensive benefit package including:

• 401(k) plan, with a generous employer match of 10%
• Life & Disability Insurance
• Paid Time Off - the longer you're with us, the more you get!
• 10% Employee Discount
• Wellness Program
• And much more!

At L&M, everyone plays a critical role in creating exceptional, modern-day retail experiences that are firmly rooted in our past. Our unique product line requires knowledgeable and friendly employees to ensure complete customer satisfaction. As we grow, we are committed to remain a small company at heart by treating people according to the Golden Rule. We always want our customers to leave with a smiling face and our staff to love coming to work for us.