Shop Service Technician III

DEUTZ Corporation; Howell (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

The Shop Service Technician at DEUTZ Power Center Facility in Howell, MI will perform preventative and routine repairs on DEUTZ and non-DEUTZ products. The role requires attention to safety, strong problem-solving, and a customer-focused approach.

You will liaise with customers, Parts Specialists, and our Service supervisor, plan repair sequences, pre-order parts, complete work orders, and maintain a clean, organized work area while delivering quality service.

Qualifications

• Personable with strong problem-solving and ethical standards.
• Reliable, intelligent, and adaptable to changing situations.
• Safety-focused, team-oriented, and able to work with customers and colleagues.

Responsibilities

• Perform maintenance-related repairs.
• Assist in resolving customer-related issues promptly.
• Coordinate with Sales & Operation Manager to keep the facility clean and professional.
• Plan methods and sequence of repairs.
• Pre-order parts and materials required for repairs.
• Carry out repairs safely and effectively.
• Ensure all repairs are completed as assigned.
• Maintain cosmetic appearance after repairs.
• Return unused parts per DEUTZ Power Center guidelines.
• Keep the work area clean and safe.
• Communicate with customers with respect and honesty.
• Match failures to solutions and complete work orders.

Job description

Location: 251 Howell MI

Working hours: 40-60

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

Essential Duties And Responsibilities

• Ability to perform maintenance-related repairs.
• Assist in resolving customer-related issues in a timely matter.
• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-Order all parts and materials required to perform assigned repairs.
• Effect the repairs required safely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• All communications with customers are conducted reflecting respect and honesty.
• All failures identified are matched to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.