SHOP SERVICE TECHNICIAN

Equipment Depot; Lexington (KY); On-site; USD 38,000 - 56,000; Full time

Job summary

Equipment Depot in Lexington, KY is seeking a skilled service technician to repair and maintain electric, diesel, and gasoline industrial trucks and related equipment in our shop. You will diagnose, repair, and test units, ensure safety compliance, and help drive on-time return to service.

The role requires precise documentation, effective communication with customers, and collaboration with the service team to meet daily targets. A strong focus on quality and safety is essential.

Responsibilities

• Accepts assigned work orders from Dispatcher to diagnose and plan required repairs.
• Performs mechanical repairs after inspection and approval by the Service Manager / Shop Lead.
• Writes complete repair descriptions with correct model, serial number, and hour meter readings.
• Inspects guards, loose bolts and safety devices; makes necessary adjustments.
• Lubricates moving parts and verifies repairs by test driving to confirm specifications.
• Turns in all paperwork daily (work orders, time cards, etc.) to Dispatcher/Planner.
• Provides reporting data on work in progress totals to the Service Manager.
• Opens, reviews, and validates all information on work orders through billing.
• Creates and organizes all shop paperwork and folders.
• Communicates with customers on status of shop jobs during repairs.
• Confirms scheduled maintenance has been performed on units in the shop.
• Creates and communicates field service quotes when necessary.
• Answers and responds to incoming customer service calls.
• Final sign-off on shop work orders prior to invoicing.
• Performs other duties assigned by management

Job description

Position Summary

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Position Summary

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
• Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
• Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service.
• Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;
• Provide the Service Manager with reporting data related to work in progress totals for field technicians
• Control flow of work in the shop (including trucking and rentals when necessary)
• Create and communicate all quotes for work to be done in the shop.
• Provide guidance to technicians to assist in the completion of repairs when necessary
• Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete
• Create and organize all paperwork generated during the shop repair. (Including the shop folders)
• Communicate with customers on the status of their shop job via outbound calls as the work is being performed
• Confirm scheduled maintenance has been performed on all units in the shop for repairs
• Create and communicate field service quotes when necessary
• Answer and respond to incoming customer service calls
• Final sign off on shop work orders prior to invoicing
• Perform other duties assigned by management