SHOP SERVICE TECHNICIAN

Equipment Depot; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Equipment Depot is seeking a skilled shop technician to repair and maintain electric, diesel, and gasoline industrial trucks and batteries, as well as construction and aerial equipment. The role involves diagnosing failures from work orders, performing mechanical repairs, and ensuring safe operation before returning units to service.

Responsibilities include documenting repair details, communicating with customers on status, and generating service quotes while maintaining accurate paperwork.

Qualifications

• Experience diagnosing and planning repairs from service orders.
• Ability to perform mechanical repairs after inspection and approval by supervisor.
• Document repair details with correct model, serial number, and hour meter readings.
• Perform safety checks on guards, bolts, and safety devices.
• Communicate status and quotes to customers and manage paperwork.

Responsibilities

• Accepts work orders from Service Dispatcher, Planner and Manager to diagnose and plan repairs.
• Performs mechanical repairs after inspection and approval.
• Writes complete repair descriptions with model/serial and hour meter readings.
• Lubricates moving parts and verifies repairs meet specifications before returning unit to service.
• Creates quotes and maintains shop paperwork and field service communications.

Job description

Position Summary

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Position Summary

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
• Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
• Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service.
• Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;
• Provide the Service Manager with reporting data related to work in progress totals for field technicians
• Control flow of work in the shop (including trucking and rentals when necessary)
• Create and communicate all quotes for work to be done in the shop.
• Provide guidance to technicians to assist in the completion of repairs when necessary
• Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete
• Create and organize all paperwork generated during the shop repair. (Including the shop folders)
• Communicate with customers on the status of their shop job via outbound calls as the work is being performed
• Confirm scheduled maintenance has been performed on all units in the shop for repairs
• Create and communicate field service quotes when necessary
• Answer and respond to incoming customer service calls
• Final sign off on shop work orders prior to invoicing
• Perform other duties assigned by management