Service Manager

Warren CAT; Broken Arrow (OK); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Benefits package

Job summary

Warren CAT in Broken Arrow, OK, is seeking a Service Manager to oversee daily service department operations and lead staff toward achieving profitability and high customer satisfaction. The role emphasizes budgeting, safety, and process improvements.

A track record in service management and strong MS Office skills are essential. The position requires a Bachelor's degree with relevant experience and the ability to coach staff, coordinate resources, and manage on-call rotations.

Qualifications

• Bachelor's degree with 3 years' experience or 5 years' related experience and/or training; equivalent combination of education and experience.

Responsibilities

• Manages daily operations of the service department.
• Coaches staff and manages resources to achieve company goals in employee and customer satisfaction, market share, and profitability.
• Responsible for annual budgeting process the service department.
• Responsible for Contamination Control standards in the service department.
• Leading all safety initiatives and accountable for safety performance in the service department.
• Confers with subordinate supervisory personnel and reviews staff reports to obtain data on status of work and projected completion dates.
• Maintains accurate schedule and up-to-date communication for all Service work.
• Manages Work In Process and KPIs for work orders, processes, and personnel, ensuring performance goals.
• Manages Career Path and Learning Plans for departmental staff.
• Participates in on-call rotation for the service department.

Skills

Budgeting

Education

Bachelor's degree

Tools

MS Excel

Word

Access

PowerPoint

Job description

TEAM UP WITH US!

The Service Manager is responsible for managing and coordinating service operations strategies and activities within the Service Department.

WHAT YOU'LL DO:

• Manages daily operations of the service department.
• Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability.
• Responsible for annual budgeting process the service department.
• Responsible for Contamination Control standards in the service department.
• Responsible for leading all safety initiatives and is accountable for safety performance in the service department.
• Confers with subordinate supervisory personnel and comprehends staff reports and records to obtain data, such as status of on-going work or projects and projected completion dates.
• Maintains accurate schedule and up to date communication practices for all Service work.
• Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals.
• Manages Career Path and Learning Plans for departmental staff.
• Participates in on call rotation for the service department.

WHAT YOU'LL NEED:

• Bachelor's degree (B. A.) from four-year college or university with 3 years' experience; or five (5) years' related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's license and clean driving record.
• Knowledge and experience in budgeting and cost/revenue projections.
• To perform this job successfully, an individual should have advanced knowledge of MS Excel, Word, Access, and PowerPoint.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this Job, the employee is occasionally required to lift and/or move up to 50 lbs. Standing, walking and meeting activities are required frequently throughout the workday. Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, typewriter, copiers, etc.). A large portion of the day is spent communicating orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. Ability to move around continuously throughout a warehouse. Work may involve moving or lifting of light to moderately heavy materials or equipment requiring physical strength and agility to withstand the strain of manual work

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA