Shop Manager- Orlando

BOGGI MILANO; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee Discount

Wardrobe allowance

Job summary

A premium luxury menswear brand is seeking a Shop Manager for its location at Bloomingdale’s in Orlando. The role involves driving exceptional sales, fostering client relationships, and leading a team to represent the brand's values. Candidates should have experience in luxury retail, excellent communication skills, and the ability to deliver high-quality service. This position offers a full-time schedule with various benefits including health and dental plans.

Qualifications

• 2-3 years’ experience in premium or luxury retail in men’s fashion.
• Ability to exceed sales targets and work with KPIs.
• Fluent in English; additional languages are a plus.
• Strong track record of meeting or exceeding sales targets with KPI focus.

Responsibilities

• Drive exceptional client experiences and sales targets.
• Lead, train, and develop direct reports.
• Ensure adherence to operational compliance and safety protocols.
• Execute seasonal floor‑sets, VM standards, and layouts in line with brand.
• Analyze sales dashboards and submit weekly/monthly KPI recaps to HQ.
• Act as Boggi Milano brand ambassador within Bloomingdale’s and for events.

Skills

Clienteling

Sales Strategy

Visual Merchandising

Leadership

Communication

Communication

Visual standards

Team coaching

Tools

MS Office

Google Workspace

POS Systems

CRM apps

Job description

Position Overview

Shop Manager is the brand ambassador responsible for leading Boggi Milano’s shop‑in‑shop at Bloomingdale’s. You will drive exceptional client experiences, deliver sales targets, and ensure operational excellence while safeguarding Boggi Milano’s values and Bloomingdale’s partnership standards.

Expected Hire Date: October 2025

Location: Bloomingdale’s – Orlando

Schedule: Full-Time

Department: Men’s Fashion

Benefits: Health, Dental, Vision, 401(k), Paid Time Off

Compensation: Base Salary and Incentive Bonus Program for Sales and Brand’s KPIs

Key Responsibilities

Sales & Clienteling

• Own and exceed daily, weekly, and seasonal sales plans.
• Cultivate long‑term client relationships through CRM tools, client outreach, and personalized styling.
• Partner with Bloomingdale’s floor leadership on store‑wide traffic and event opportunities.
• Provide an exceptional high‑level service to all customers, online and offline.
• Maximize all contact opportunities with customers and promote the Brand and the Product.
• Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards.
• Develop and maintain long‑term relationships with customers with the aim of strengthening the image and prestige of the brand.
• Contribute to the development of sales strategies and assist in achieving team targets.
• Manage sales by optimizing each phase of the commercial relationship.
• Build and sustain long‑term customer relationships to strengthen the brand's image and prestige.
• Contribute actively to the store’s upkeep, orderliness, and cleanliness, projecting a brand‑aligned image.
• Participate in stock management to maximize sales and make efficiency suggestions.
• Participate in inventory activities (annual or partial).

Team Leadership

• Train, and develop direct reports based on brand expectations and vision.
• Conduct daily briefings, weekly goal reviews, and constructive performance feedback.
• Schedule staff to optimize peak trading hours while controlling payroll costs.

Operations & Compliance

• Ensure accurate cash handling, POS procedures, and adherence to Loss Prevention guidelines.
• Oversee inventory integrity—from receiving and RFID cycles to transfers and RTVs—meeting shrink targets.
• Uphold OSHA, ADA, and Bloomingdale’s safety protocols; maintain immaculate stockroom and concession area.

Visual Merchandising

• Execute seasonal floor‑sets, window directives, and mannequin styling to global VM standards.
• Adapt layouts to Bloomingdale’s calendar and local clientele insights, maximizing sell‑through.

Reporting & Analytics

• Analyze daily sales dashboards and drive action plans.
• Submit weekly business recaps and monthly KPI commentary to HQ and Retail Manager.

Brand Advocacy

• Act as the face of Boggi Milano within Bloomingdale’s—partnering on events, product training, and social outreach.
• Maintain impeccable personal presentation in line with luxury menswear standards.

Required Qualifications

• 2–3 years’ senior experience in premium or luxury retail in men’s fashion; concession or department‑store environment strongly preferred.
• Proficiency with POS, inventory systems, and MS Office/Google Workspace; comfort with clienteling apps.
• Ability to work a flexible schedule including nights, weekends, key peak seasons, and retail holidays.
• Fluent in English (speaking and writing); additional languages are a plus.
• Demonstrated ability to meet or exceed sales targets, working with KPI's in a retail or fashion environment.
• Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty.
• Strong understanding of the fashion industry, including current trends, seasonal styles, and popular brands.
• Clear, professional, and friendly communication skills for engaging with a diverse customer base.
• Proficiency in using POS software for transactions, returns and gift card processing.
• High standards of professionalism in dress code, punctuality, and work ethic.

Skills & Competencies

• Entrepreneurial drive with a proven record of surpassing sales targets.
• Inspirational people‑leadership and coaching abilities.
• Elevated clienteling and communication skills, including tailoring service for VIP clientele.
• Analytical mindset—translates KPIs into clear action steps.
• Acute attention to detail in visual standards and operational accuracy.
• Adaptability to thrive in a fast‑paced concession partnership environment.
• Generous employee wardrobe allowance and store discount.

Physical Requirements

• Position requires prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25 lb.

Equal Opportunity Statement

Boggi Milano is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, gender identity, protected veteran status, or any other legally protected characteristic.