Assistant Store Manager- New York City

Boggi Milano; New York (NY); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Base Salary

Dental/Health/Vision

401(K)

PTO and Sick Time

Employee Discounts

Résumé du poste

Boggi Milano in New York seeks a store leader to drive overall store performance, service quality, and omnichannel experience. You will partner with the Store Manager to develop the team and achieve sales targets.

You will supervise operations, inventory, CRM activities, onboarding, training, and recruitment while upholding brand standards and ensuring a premium customer experience. The role requires at least 3 years in a leadership role in menswear retail, English fluency, and willingness to

Qualifications

• Minimum of 3 years in a leadership role within menswear retail.
• Strong knowledge of metrics and KPIs to drive performance.
• Fluent in English (speaking and writing).

Responsabilités

• Lead by example to drive sales performance and service quality.
• Supervise operations, inventory, CRM activities, and onboarding.
• Plan and assign activities to maximize team efficiency and productivity.
• Ensure brand standards and premium customer experience across channels.

Connaissances

Leadership experience

KPI analytics

Sales target focus

Team motivation

Effective communication

English fluency

Outils

POS systems

Inventory software

Omnichannel tools

Description du poste

About Us

Boggi Milano is an Italian brand with over 300 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

Your Opportunity

In partnership with the Store Manager, you will be accountable for the overall operational success and performance of the store. Your role will involve leading by example to foster an environment of continuous growth and high standards, with a focus on key objectives such as sales performance, exceptional service quality, customer loyalty, and team development. You will play a pivotal role in cultivating a motivated, results-driven team, guiding and inspiring each member toward achieving both individual and collective goals, while delivering a high-caliber, omnichannel experience for our customers.

Benefits Package:

• Base Salary: $60,00-$75,000 + Commission Structure
• Dental, Health, Vision, 401(K)
• PTO and Sick Time
• Employee Discounts
• Professional and Career Development

How You Will Contribute

Business Results & Efficiency

• Ensure excellent omnichannel customer service and supervise sales to guarantee customer satisfaction and the maintenance of quality standards required by the brand.
• Collaborate with the Store Manager in analyzing all indicators and commercial results and defining action plans.
• Continuously supervise CRM activities to ensure maximization.
• Ensure and supervise the proper handling of complaints.
• Support the Store Manager in planning and assigning activities to maximize team efficiency and productivity.
• Constantly analyze work quality, service offered, and proper application of company procedures.
• Supervise store stock and verify alignment with sales potential, actively communicating with the Merchandising department, in coordination with the Store Manager and Area Manager.

Talent Management & Acquisition

• In collaboration with the Store Manager, define quantitative and qualitative objectives and ensure their achievement through results analysis, periodic activity verification, semi-annual assessments, and defining development or correction plans for resources.
• Actively participate in staff meetings to share business performance and gather feedback from sales associates to improve commercial performance, as well as align the team on achieved goals and define priorities and actions to undertake.
• Motivate and inspire the team, encouraging everyone to work together to achieve the best results.
• Actively support the coordination of new store hires, ensuring a proper and effective onboarding process.
• Support the Store Manager in all training processes for the sales team; collaborate with the Store Manager and Academy to propose and promote targeted training programs based on team needs.

Operational Excellence

• When necessary, actively participate in the recruitment and search for sales team members, anticipating needs; actively promote the company's Referral program with the goal of maximizing team networks and ensuring proper staffing levels.
• Coordinate with the Store Manager to manage internal team conflicts with guidance and support from human resources.
• Contribute to the creation of a company culture based on collaboration, trust, and a sense of brand belonging.
• Ensure the store's image aligns with company standards in terms of maintenance, order, cleanliness, and the staff's professional appearance.
• Optimize inventory, storage, and proper product rotation to maximize sales and suggest actions to ensure efficiency.
• Manage all inventory activities (annual or partial), taking responsibility for results.
• Ensure the correct handling of omnichannel flows according to established procedures and timelines.
• Ensure internal procedures are followed by the entire team, proposing corrective or training interventions where necessary.
• Implement necessary measures to guarantee the security of products and all valuable materials in the store, monitoring the functionality of surveillance tools.
• Ensure compliance with labor laws and sales regulations with support from Headquarters.
• Supervise and ensure proper management of all administrative and accounting operations.
• Promptly report relevant store information to the Store Manager and Headquarters
• Uphold Boggi Milano’s brand standards, values, and guidelines in every aspect of store operations.

Who You Are:

• Must have a minimum of 3years of proven experience in a leadership role (managerial role), within a mens' retail environment. Menswear knowledge is a must.
• Must have proven knowledge working with Metrics and KPI's
• Fluent in English (speaking and writing); additional language skills are a plus.
• Strong focus on achieving sales targets and KPIs, with an ability to motivate the team to meet these goals.
• Ability to train, guide, and support team members to improve their sales skills, product knowledge, and customer service.
• Ability to set standards for high-quality service, ensuring each customer receives a positive shopping experience that reflects the brand's values.
• Ability to work effectively in diverse environments.
• Solid understanding of current fashion trends, seasonal styles, and the competitive landscape within the fashion industry.
• Ability to embody and promote the brand's identity, style, and ethos, serving as a role model for staff.
• Knowledge of Point of Sale (POS) systems, inventory management software, and any digital tools used in omnichannel retail, like click-and-collect.
• Skill in interpreting sales data, understanding customer behaviors, and using metrics to identify improvement areas.
• Strong verbal and written communication skills to relay goals, policies, and procedures effectively to the team.
• Ability to lift 35 lbs. + and stand for long periods of time
• Ability to work varied hours, including weekends, holidays, and peak retail seasons.
• Flexibility to work weekends, peak seasons, and holidays
• Expected travel internationally and domestically

Why work with Boggi Milano?

Boggi Milano combines the best of Italian craftsmanship with innovative designs, offering employees the chance to represent a prestigious brand known for elegance and quality. At Boggi Milano, innovation is at the core. The brand leverages technical, high-performance materials to create products that meet the evolving demands of customers.

Employees are part of a dynamic and growing company, with numerous new store openings and partnerships planned. Join an international workplace that values diversity, equity, and inclusion. Employees from different cultures and backgrounds collaborate harmoniously. Boggi Milano promotes work-life balance and fosters an environment that values employee well-being.

Boggi Milano is in a phase of global expansion, creating exciting opportunities for employees to contribute to new projects and help shape the brand’s future.

Boggi Milano is committed to protecting the privacy and personal information of our employees and customers. All personal data will be handled in accordance with applicable privacy laws and regulations, including the New York State Consumer Privacy Act and other relevant statutes