Shop Manager: Lead a High-Performing Service Team + Bonuses

Socket.dev; Smithfield (VA); On-site; USD 2,755,000 - 3,857,000; Full time

Benefits offered by this job

Free preventive care

Dental

Vision

Disability insurance

Life insurance

Monthly bonus

401(k) retirement savings

Paid time off

Employee discounts

Paid training

Advancement opportunities

Job summary

Strickland Brothers is seeking a Shop Manager to lead a busy service center, coach a team, and drive performance across key metrics such as service volume, sales, and customer satisfaction.

You will oversee daily shop operations, assign roles, and ensure a safe, clean environment while delivering fast, friendly, and reliable service to customers. The role emphasizes leadership, operational excellence, and hands-on involvement with the team.

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation is required.
• Willingness to work a schedule that typically averages approximately 50 hours per week.
• Basic computer skills or the ability to quickly learn company systems.

Responsibilities

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.
• Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
• Address customer concerns and resolve issues quickly and professionally.
• Monitor customer feedback and coach the team to continuously improve service quality.
• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Ensure the shop remains clean, safe, and organized at all times.
• Drive shop performance by monitoring service volume, sales, labor efficiency, and customer satisfaction.
• Create weekly schedules and manage labor to support operational needs.
• Partner with the Area Manager to review performance and set shop goals.
• Maintain accurate inventory levels and complete inventory counts.
• Manage cash handling procedures including daily deposits.
• Ensure compliance with company policies, safety standards, and operational procedures.

Job description

Strickland Brothers is seeking a Shop Manager to lead a busy service center, coach a team, and drive performance across key metrics such as service volume, sales, and customer satisfaction.

You will oversee daily shop operations, assign roles, and ensure a safe, clean environment while delivering fast, friendly, and reliable service to customers. The role emphasizes leadership, operational excellence, and hands-on involvement with the team.